. >> my name is philip gallagher. on a residential apartment manager.landlords here today and i live that market and castro. i don't see our supervisor here, but -- i have a 75-year-old tenant resident in the building on the top floor, corner unit. she has no guests for visitors and she's got bedbugs. i just want to put it out there that it happens in all neighborhoods and they are on their way. i have a great landlord. he could not be better on a lot of different levels, but he is uneducated on this issue. i know more about bedbugs as a residential manager and the older woman got infested with bedbugs. now that i have become educated, i did not know how to respond. the first thing the manager said was get the mattress out of the unit which is the absolute worst thing you can do, to remove any furniture or the mattress. i did what the landlord told me to do. i got the mattress out and that spreads the bedbugs into the hallways, elevators and all common areas of the building. eventually -- it's also important not only for landlord education but for tenan