phoebe arrived in chicago and had an hour to catch her connecting flight.here the system broke down. >> they called for someone to accompany an unaccompanied minor. and no one came. they called several more times. and i had been asked to wait at the front of the plane. so i sat in one of the front seats and just sat there. so when no one came after a while, they told me to go out and sit and sand by the lady who scans your tickets. >> she waited and waited. until she missed her connecting flight. then she says someone from united escorted her to a room for unaccompanied minors is and she asked to call her parents to let them know that she had missed the flight. >> they said, we're busy. so not now. like wait a minute, we're busy. and i just kept waiting and asking and they never let me call. >> reporter: she didn't have a cell phone according to her mom because phoebe wasn't supposed to be alone. she was supposed to be in the care of united airlines. >> i got a frantic phone call from the camp counselor saying phoebe's not on the flight from chicago. >> rep

phoebe was heading to camp in michigan.w first from s-f-o to chicago's o'hare, where she was stranded, never getting on her connncted flight to out she was missing when they received a frantic phone call from the camp that phoebe wasn't on her flight. phoebe's parents sent a letter of complaint to united, detailing daughter, how she was alone ir - for more two hours at the airport, and the couple's nightmare experience calling customer service, being coonected to an agent in india, and being put on hold for more than 0-minutes. "the consequences can be a minimum of a 27-thousand-500 dollar- violation." according to the family, the girl made a flight four hours later, but her bags did not. the parents say they filed a complaint, but have yet to get an apology frrm united, or a refund for the 99-dollar transfer service. back to the books... books...the apps your college kid can use to save money... and decorate their dorm oom. ((break 3)) what do you think of this one? really? what's this? this is a rose i made from a turnip.

phoebe was heading to camp in michigan.rst from s-f-o to &pchicago's o'hare, where she was stranded, never getting on her connected flight to michigan. her parents found out she was missing when they received a frantic phone call from the camm that phoebe wasn't on her flight. phoebe's parents sent a letter of complaint to united, detailing the airline's neglect of heir daughter, how she was alone for more two hours at the airport, and the couple's nightmare experience calling customer service, being connected to an agent in india, and being put on hold for more than 40-minutes. "the consequences can be a minimum of a 27-thousand-500 dollar- violation." according... to... the family,.../ the... girl ...made a flight... 4---hours later,.../// but... her... bags... did not....// the... parents... filed... a complaint,.../ but... apology ... from united,...// or... a... refund... for... the... 100-dollar... transfer service. if you're runninn low on wishes... you better stock up while yyu still can. 3 e-bay has announced it's

it all started last june, when phoebes parents took her to get a connection in chicago.here? >> it is the wrist band that said you are in the care of united. >> reporter: anne and her husband paid 90 for that wrist band, and the un-accompanied minor. here is where the system broke down. >> they called for somebody to accompany the unaccompanied minor, nobody came, i asked to sit in the front seat and just sat there. so when nobody came after a while, they told me to go out and sit and stand by the lady, who scans your tickets. >> reporter: she waited and waited. until she missed her connecting flight. then she says somebody from united took her to a room for unaccompanied minors. and she asked to call her parents to let them know she had missed the flight. >> they said, we're busy. so not now. like wait a minute, we're busy. and i just kept waiting and asking. they never let me call. >> reporter: she didn't have a cell phone, according to her mom because phoebe was not supposed to be alone. she was supposed to be in the care of united airlines. >> i got a frantic call fr

for phoebe and her family that year the historical records are somewhat -- parley because phoebe who was proud and private appeared to have clung to her old habit of keeping quiet about her troubles. that is really beautiful. you have discovered in one of the marriages actually where, and i believe it was fraser leaves the family, goes off to war and what does he write? what does he say to the army? >> right. heat, fraser came from south carolina. the golden boy of his small-town and goes off to chicago to the big time and lands in the depression. and couldn't find work of any kind, struggle, struggle, struggle. got married, had two children and things fell apart. and he left his family, enlisted and the paperwork reads from his enlistment, the papers where he describes his marital status, separated, no dependents and he had children. >> i wondered what he felt you felt like in that moment as a researcher when you saw that? because that would have been hard to share with the dependent. >> it was hard, it was hard to share it with the dependence, yeah. >> yield smiley went back on. >>

phoebe asked for help but was told she had to way united spokesperson tells abc7 news we reached out ly to the family to apologize and we are reviewing their concerns. the airline is refinancedding the miles the family used for that flight. >>> a cooling some have been waiting for. >>> getting feedback on facebook -- some are happy to see the clouds and cooler weather. 50 minute flight delays into sfo. we'll talk about how much cooler it will be and how much longer it will last. >>> unscrambling the truth about a favorite breakfast food. why scientists think your eggs could be almost as bad as smoking. >>> chelsea clinton talks for the first time about a future in politics. >>> crews in southern california working now keep a 3,000 acre blaze from reaching the mountains in riverside county. the fire is 15% contained. it broke out yesterday afternoon east of temecula. more than 30 homes evacuated, several destroyed. crews are hoping to gain ground on that tire today ahead of stronger winds and rising temperatures that are forecast for this afternoon. >>> the last evacuation order lifte

phoebe asked for help but was told she had to way united spokesperson tells abc7 news we reached outy to the family to apologize and we are reviewing their concerns. the airline is refinancedding the miles the family used for that flight. >>> a cooling some have been waiting for. >>> getting feedback on facebook -- some are happy to see the clouds and cooler weather. 50 minute flight delays into sfo. we'll talk about how much cooler it will be and how much longer it will last. >>> unscrambling the truth about a favorite breakfast food. why scientists think your eggs could be almost as bad as smoking. >>> chelsea clinton talks for the first time about a future in politics. >>> crews in southern california working now keep a 3,000 acre blaze from reaching the mountains in riverside county. the fire is 15% contained. it broke out yesterday afternoon east of temecula. more than 30 homes evacuated, several destroyed. crews are hoping to gain ground on that tire today ahead of stronger winds and rising temperatures that are forecast for this afternoon. >>> the last evacuation order lifted

happened. >> reporter: in june phoebe left san francisco, bound for summer camp in michigan.make sure she was accompanied to her next flight. that never happened. >> at worst possible things go through your mind as a mom, she's 2,000 miles away. >> reporter: when she finally got someone from united on the line, they said, no, she's in traverse city. at that point was i really knew they lost her. at some level they didn't know where she was. >> then they put her on hold. what they didn't know is the person hired to escort her daughter to her next flight never showed up. that person did not work for united. the airline outsources the service. phoebe missed her connection, and a united employees walked her to a waiting room for unaccompanied minors. >> i asked several times to call my mom, because i knew she would be worried, but they kept saying hague on a minute, we're busy. >> reporter: her parents saying it took nearly an hour to get through to someone at o'hare. >> she came back and said i can't sort it out and i'm going off my shift. and my husband asked her if she was a m

phoebe was supposed to be escorted between flights. that didn't happen.ebe's parents say their daughter was told attendants were busy and couldn't help. she asked three times to use a phone to call her mom and dad and they told her to way when she missed the flight she asked if someone called camp to make sure they knew, they -- they knew, they told her yes parents say no one did, she was sad and scared, no one helped. the camp called her parents to tell them their daughter was missing. camp leaders tried to get answers from united they say they were stonewalled an employee helped. her luggage was lost for three days. united has apologized to the family and agreed to reimburse the flight. >>> san francisco quick to spoken to an -- to respond to an emergency disaster such as a major quake. yesterday's drill focused on roles teams would play. >> trucks can't -- trucks full of groceries aren't going to show up. >> it going to be bad, confusing, we'll know who to talk to and what to talk about i think you will see us respond efficiently and effectively. >> ex

the waves the 10 year-old phoebe was all alone at one of the world's busiest airports. parents paid united's extra $99 fee to have their daughter escorted to her connecting flights the escorts never shut up. the equates they're trying to get the cheapest labor force so many of their services. and that is where the public is being misled. airline travel industry consultant alexander says what united did was outsourced the escort service. a little loan industry practice of hiring outside companies to escort kids from gate to gate. >>> to you drop the child off to the kids with a career carrier employee. that is more reassuring than knowing that their kid is going to be taken by the cheapest labor the confines to get that person to another place. >>> he was at his camp in michigan to flu first from sfo to chicago's o'hare. worse was stranded. never getting on her connecting flight to miss again her parents found out to is missing when they received a frantic phone call from the camp that the be wasn't under flights. these parents at a letter of complaint to the united dies

the girl named phoebe was headed from stance to summer camp in -- san francisco to summer camp in michigan but was abandoned for more than two hours because the escort failed to get her. >> when you drop a child off you think it's with a career carrier employee. that's more reassuring than knowing that your kid is going to be taken by the cheapest labor they could find. >> reporter: what's worse her parents learned their daughter was missing after camp staffers called frantically to say she wasn't on the plane. >> they're trying to get the cheapest labor for so many of their services. and that's where the public's being misled. >> reporter: in a letter to united phoebe's parents complained when they called customer service the call was handled in india and they were placed on hold for 40 minutes all the time fearing something terrible happened to their daughter. at reagan national airport, armando trull, 9news now. >> 9news now contacted united airlines and they had this response tonight. quote -- >>> a silver spring family had their suv stolen and police are searching for the thieves and

nbc news has reached out to the company hired to escort phoebe and so far they have not responded. >>of the weather now from al. >> thanks very much, matt. we have a lot of big lionel richy fans out here. >> you're just married? >> just married. >> and lionel richy will ie wi singing to you. >> he's going to be serenading me! >> which has an even different meaning if you're just married. >> they're going to look at breaking the record in eugene. the rest of the company not as hot. hundreds int. >> it is going to be warm and comfortable, the dew point, down sec evidently from yesterday. sunshine this morning and a few clouds developing this >> and don't forget, check that weather any time you need it. go to the weather chant on cable, the weather.comline. >> al, thanks. to a heart stopping crash we showed you earlier in the week. jeremy foley and yuri kouznetsov ed off pikes peak.uri kouznetsov both men managed to walk away virtually unscathed. they're with us this morning we're happy to say. i know u dislocated your shoulder. how are you feeling? >> feeling good. if you saw the wreck,

. >> we met up with 10-year-old phoebe and her mom at san francisco international airport this week. wanted to tell us the story of how she says united couldn't find her daughter. >> and they actually admitted that on the phone to us. to both my husband and i separately. we don't know where she is. >> annie says she is telling her story to warn other parents in the hopes of getting united airlines to change its policies. it all started this past june when phoebe's parents took her to sfo to flight to camp in traverse city, michigan with, a connection in chicago. >> tell me what is there. >> it is the wrist band that they gave me in the beginning of my entire flight trip. that pretty much said you're in the care of united. >> annie and her husband paid 99 for that wrist band and the unaccompanied minor service that goes with it. an representative escorts the child during the trip. she arrived in chicago had an hour to catch the connecting flight. this is where the system broke down. >> they called for someone to accompany me and no one came. they called several more time and i had bee

. >> the girl, named phoebe, was abandoned at one of the world's busiest airports for more than two hours because the escort failed to get her. >> you drop a child off and you think it is with a career carrier employee. >> reporter: that is more reassuring than knowing your kid is going to be taken by the cheapest labor they could find. >> camp staffers called frantically to say she wasn't on the plane. >> reporter: they are trying to get the cheapest labor for so many of their services. >> in a letter to united, phoebe's parents complained the call was handled in india and they were placed on hold for 40 excruciating minutes, all the time fearing something terrible had happened to their daughter. >> we contacted united for a response in the case in our area. the airlines says chaperones declined our escort service for all the travelers age 12 to 17 under their supervision. since the chaperones did not complete the pre departure paperwork, we will reach out to the customer directly to refund the service. >>> in four minutes, guidance counseling for college students. >> looks like it could

nbc news has reached out to the company hired to escort phoebe and so far they have not responded. >>of the weather now from al. >> thanks very much, matt. we have a lot of big lionel richy fans out here. >> you're just married? >> just married. >> and which has another meaning, just got married. let's show what we've got as far as your weather today. wow! look how hot in the northwest. 91 in seattle. close in portland, eugene, oregon. 98. tomorrow it gets even hotter. a record of 96 in seattle. probably coming awfully close to breaking the record in eugene. rest of the country, not quite as hot. we are expecting temperatures in the 50s and 60s through the upper midwest. 70s in northern new england. hundreds through texas on into the mid plains. 90s through the southeast. that's what's going on around the country. here's what's happening in your neck of the woods. >> and right here, it's a yummy morning. refreshing outside. low humidity, cooler temperatures. we're in the low 70s right now. by noontime, 85 for a temperature. we'll go up to a high of 91 degrees. mostly sunny sky for tod

nbc news has reached out to the company hired to escort phoebe and so far they have not responded. >>he weather now from al. >> thanks very much, matt. we have a lot of big lionel richy fans out here. >> you're just married? >> just married. >> and lionel richy will ie wi singing to you. >> he's going to be serenading me! >> which has an even different meaning if you're just married. >> they're going to look at breaking the record in eugene. the rest of the company not as hot. >> we're going to continue that cooldown. i'm meteorologist christina loren. temperatures work out like this. take a look at the separation between your extreme east bay numbers versus those at the coast. 91 degrees in livermore. 65, though, in san francisco. as we head throughout the next couple of days temperatures are going to drop off. things change as we led to the weekend. so make sure you're ready for that. this morning a crisp start, and we also have good air quality. just about everywhere. moderate in the east bay. >> and don't forget, check that weather any time you need it. go to the weather chant on

phoebe's mom said when i asked to speak with her to be sure she was fine, she said it was not possibleto talk to her supervisor. phoebe made it to camp and they lost her bags. >> a young player was thrown out of the national scrabble tournament for cheating. another player saw him hiding blank tiles to apparently use in the next game. now officials say the teenager did confess and this is the first time anyone's ever been caught cheating at the national championships. >> that's big, j.b. blank tiles mean you can make up any letter you want. >> magic marker with you. >> you can. not good. "usa today" has a story on geek she cans. at nasa, mohawk guy works on nasa's curiosity mission to mars. so does adam. he's known as the elvis guy. even president obama's watching them during a congratulatory phone call the president said, you guys are a little cooler than you used to be. >> my daughter says i lost my cool a long time ago. all right. get ready for a new temptation. the new york daily news says cinnabon is expanding into the pizza market with its new pizzabon. it's like a regular pizza

the airline finally admitted the unaccompanied minor service simply forgot to show up and escort phoebe to her next flight. she did end up getting safely to michigan. the luggage arrived three-days late. united is apologizing and rev w reviewing their complaint. >>> the long island neighborhood rocked by this a house explosion an 18 months old boy was killed. 17 others injured. they felt their own home shake and debris was scattered every where. many rush to do help police and firefighters rescue people from the rubble. >>> we need help, we need help we heard. i ran to the house. i tried to help as much as i can. >> i see the house shattered. it looked like a bomb exploded. >> they had a little baby. >> the explosion may be gas related. there were two large propane tanks on the property. >>> targeting the lathes attack at an elementary school in new york. the group is threatening to sue because of two songs taught in music class. thank you for the world so sweet and now i lay me down to sleep have the word god and lord in their lyrics. despite the warnings school officials are not backi

phoebe the answer is ahead in this hour of the wgn midday news. service was very moving, wasn't it?. i'm so glad we could be here for larry. at a time like this, friends and family matter most. even preparing this lunch is a help emotionally and financially. mm, it's true. i was surprised to hear there was no life insurance. funerals are so expensive. i hope larry can afford it. i know. that's why i'm glad i got a policy through the colonial penn program. it gives me peace of mind to know i can help my family with some of those expenses. you know, i've been shopping for life insurance. do you think they have coverage for me, something that would fit into my budget? yes. you can get permanent coverage for less than 35 cents a day. if you're between 50 and 85, your acceptance is guaranteed. you won't have to take a physical or answer any health questions. oh, really? with my health, i didn't think i'd qualify. you can't be turned down because of your health. plus, your costs will never go up and your coverage will never go down. okay. i'm convinced. i'm going to give them a call. are

. >>> for ten seasons of television, our first guest was there for you week after week as phoebe on "iends." she's been nominated for an emmy season two of her show "web therapy." it airs on tv mondays at 11:00 on showtime. please say hello to lisa kudrow. [ cheers and applause ] >> jimmy: how are you? did you feel the earthquake last night? >> yeah, yeah. woke me up. >> jimmy: see, i didn't. i slept right through it, like a lump. >> lucky. >> jimmy: yeah, i guess so. >> i thought it was pretty strong, though. >> jimmy: you know what to do in case of an earthquake? >> stay in bed. >> jimmy: is that what they say? >> well, i heard someone say that once. >> jimmy: stay in bed? >> you know, someone substantial. >> jimmy: someone lazy? is that right? they said stay in bed? >> she said, the safest place might be your bed. it's soft. >> jimmy: it might not. >> if it's big enough. >> jimmy: congratulations. not only -- two shows nominated. >> right. [ cheers and applause ] >> jimmy: "web therapy" and "who do you think you are?" that's great. do you get two seats for the emmys? >> yeah, we ge

phoebe made it to camp, but adding to insult to injury, united lost her bag. >> you will gasp at this a national scrabble tournament for cheating. another player saw him hiding blank tiles to apparently use in the next game. now, officials say the teenager did confess and this is the first time anyone has been caught cheating at the national championships. >> that's big. blank tiles mean you can make up any letter you want. not good. >> usa today has a story on geek chic. at nasa, mohawk guy works on nasa's curiosity mission to mars. so does adam with his pomp dore. he's known as the elvis guy. president obama was watching them during a congratulatory phone call, he said you guys are a little cooler than you used to. >> my daughter says i lost my cool a long time ago. get ready for a new temptation. the daily news says cinnabon is expanding into the pizza market with a pizza bon. it's like a regular pizza but smaller. not as much sauce. that would be good for me. it uses the same bread. i wonder how many weight watcher point that is. >> i don't know the points. i do know the calories,

back in june phoebe klebahn was scheduled to fly from sfo to traverse city, michigan with a stop in chicagoklebahn missed her connection with a company hired by united airlines to meet her in chicago failed to show up. analysts say that incident is putting a focus on the way many airlines are now hiring outside companies to escort unaccompanied minor. >>> the san francisco giants have the the day off after losing their most productive hitter melky cabrera to a long suspension. he's been suspended for 50 games without pay because he tested positive for excessive levels of testosterone. he leads the league in hits. he's in second place in batting averages. this has stunned a lot of fans who have embraced the melk man. >> the kids look up to these guys, you know. what do you tell them? >> came by a admitted -- cabrera admitted to using the banned substance and apologized to the giants and giants fans. there are 44 games left in the regular season for the giants. cabrera could possibly come back if the team finds a way to get into the deep post-season run without him. the giants did release a s

we want to see upward phoeb built and prosperity. contrast between the record of mitt romney as the leader, as governor of massachusetts and president obama. remember when the president said, when he came in office he would create jobs, unemployment would never get above 8%. it's been above 8% for 42 months running. 23million americans -- back at you. [laughter] >> 23 million americans are struggling to find work. nearly one out of six americans are in poverty today. that is unacceptable. [applause] >> look at the record of this man, the credit rating was upgraded when he was governor of massachusetts. the credit rating was downgraded under president obama's failed leadership as president. [applause] >> unemployment went down, unemployment went down in massachusetts. and household income over the past four years, family income has dropped by more than $4,000 under press' failed leadership whether this man was governor o massachusetts family income went up by more than $5,000. real results with real leadership. [applause] >> when he w