i received a disturbing phonecall.ord all of my calls -- it's for the lawsuit -- i can play it for you now. jim? >> hello? >> hey, college. >> stephen: wilford? >> it's wilford brimley. >> stephen: are you okay? >> i'm as fried as a churro. had some of that marijuana. it's prescription. it's for my diabetes. diabetes. diabetes. dia-a-betes. you ever say a word so many times it loses all meaning. >> stephen: i have to work tomorrow. >> i won't take any more of your time. what do you think goes up inside a dish washer. i'm thinking about crawling up in there. >> stephen: don't. should i send someone over there? >> not unless they want to see a 76-year-old man eating oatmeal in the buff. the guy in the oatmeal box is look at me. >> stephen: i'm hanging up. >> colbert, wait. >> stephen: yes? >> i love you. >> stephen: thanks. i don't know what to -- what is that noise. >> (bleep). i gotta go. i put a dvd in my toaster oven to rewind it and now the breakfast nook is on fire. where is the extinguisher? put it out with oatmea

the phonecalls i think we are actually doing okay. we actually need more people to answer more phonecalls and we didn't get the request last year for 2011 and we put the credit -- request in for 2012 which will bring up that level of service. i would point out because we use this thing called the level of service. that is not in the taxpayer satisfied with the service. we actually have a 96% customer satisfaction rating on our phonecalls. we have introduced a few things which have dropped our level of service to increase satisfaction like wait time. so if the taxpayer calls and hangs up, that counts as a negative so that is not in the 74%. but we tell them is a 12 minute wait, you might want to call back at a less busy time. our paper inventory has been growing. we do put people on the phone to put people in the paper. the way we try to balance it is during march and april we be sure to answer all the focus we can sell the paper gets backed up back definitely catch up with paper as we go. this request ask more customer service folks.

. >> i never got a phonecall from anyone from any of the positions that i applied for. >> reporter: sheays she's constantly passed over for younger candidates despite her 18 years in experience in the health care industry. >> when i go in for the interview everyone is 20 something or early 30s. those are the people they hire. >> reporter: nowhere is the competition greater than at job fairs like this one in los angeles where you find silver haired job seekers up against applicants half their age. 54 kwraoerbd reporter said his work history is -- 54-year-old robert said his work history is a deterrent. another 54 and unemployed says her work experience should be the only thing that matters. >> i'm not going to lie about my age and i'm not going to doctor up my resume to make myself look younger. >> even though it's against federal law for employers to refuse to hire someone 40 or older based solely on age, the number of age bias complaints has risen sharply. in the last three years 70,000 age discrimination complaints were filed with (1e equal employment commission. that's up from the÷úñ

i got a phonecall that he was murdered at a hotel room in los

the phonecalls i think we are actually doing okay. we actually need more people to answer more phonecalls and we didn't get the request last year for 2011 and we put the credit -- request in for 2012 which will bring up that level of service. i would point out because we use this thing called the level of service. that is not in the taxpayer satisfied with the service. we actually have a 96% customer satisfaction rating on our phonecalls. we have introduced a few things which have dropped our level of service to increase satisfaction like wait time. so if the taxpayer calls and hangs up, that counts as a negative so that is not in the 74%. but we tell them is a 12 minute wait, you might want to call back at a less busy time. our paper inventory has been growing. we do put people on the phone to put people in the paper. the way we try to balance it is during march and april we be sure to answer all the focus we can sell the paper gets backed up back definitely catch up with paper as we go. this request ask more customer service folks.

this tragedy, reached out to me whether it was physically joining us at terrance's go general, and phonecalls and text messages. it means a lot, and i can say that is a city that truly is a family. you have the executive branch of government and the legislative branch of government all gathering around and supporting our firefighters and it means a lot to us. thank you. [ applause ] the last person that i wanted to acknowledge is someone that is seated right next to me. i wouldn't have is had it any other way today, and that is our mayor. mayor ed lee. [ applause ] mayor lee, on behalf of the men and women of the san francisco fire department, we are forever grateful for your support, care, and concern for all of us, particularly the valerio families and vince and tony. you were with us last week on thursday, a very difficult day. you have spent at least five hours with us in the emergency room at san francisco general hospital. you checked in with me friday. we were both hoping for better news about tony. and then about 6:30 or 7:00 in the morning you joined me and the valerio family at tony

want your phonecalls, richard joining us from minneapolis. good evening. on the democrats line. >> caller: yes, what i want to say is that i think that is great he is pulling out the troops, and we have to remember that there there are civilians when they come home and we have to still treat them like we would want to be treated. you know, and we have to remember that the republicans are the ones who created this war and it is costing us all this money, and this money, and this money could have been better spent to create jobs and keep our economy going instead of sending them over there and putting them in harm's way. but i'm glad that he is drawing them down and i think that is great, and we treat them with respect and honesty and dignity when they come back. corning to "the wall street journal" u.s. efforts in afghanistan over the last 10 years, price tag of $485 billion. that skull is john, republican line, columbus ohio. your reaction to the president's speech about afghanistan. >> caller: i am glad he is -- we need to get up out of there. i am a repu

the phonecalls i think we are actually doing okay. we actually need more people to answer more phonecalls and we didn't get the request last year for 2011 and we put the credit -- request in for 2012 which will bring up that level of service. i would point out because we use this thing called the level of service. that is not in the taxpayer satisfied with the service. we actually have a 96% customer satisfaction rating on our phonecalls. we have introduced a few things which have dropped our level of service to increase satisfaction like wait time. so if the taxpayer calls and hangs up, that counts as a negative so that is not in the 74%. but we tell them is a 12 minute wait, you might want to call back at a less busy time. our paper inventory has been growing. we do put people on the phone to put people in the paper. the way we try to balance it is during march and april we be sure to answer all the focus we can sell the paper gets backed up back definitely catch up with paper as we go. this request ask more customer service folks.