lacey: the a.c.s not working in plainview, and she never took care of it.re sweating our ass off. i got clients leaving the salon, staff upset. lemonis: who's supposed to do that? lacey: susan. lemonis: then why isn't she doing it? carolyn: i'm not sure. i don't know. she should have took care of it. lemonis: want to go talk to her? carolyn: yes. lemonis: let's go. it's obvious to me that carolyn hasn't established a chain of command. you can see it. you can feel it. you can hear it. what is the issue right now? lacey: i called her in the morning and said it's not working. she says, "i'll get on it. i'll call a couple people." and i said, "okay, great." time goes on. it's dying in there. people are screaming and yelling at me, so i called susan again. i said, "did you find anybody? let me know." she was like, "well, we'll wait till tomorrow." you know, it's saturday, and we're busy. there's no excuse for it. susan: and you know what? you don't need to tell me what i need to do. lacey: you're supposed to be there to help out. susan: no, i'm not supposed to b