it's almost like playdough, you're supposed to drink it but you can't. >> the company has a no return or refund policy. she asked for a refund anyway. >> they told me they would not give their money back, not part of their agreement to give money back. i filed a complaint with the better business bureau. >> reporter: that's when it takes a turn. after she filed with the better business bureau, they filed a contract of breach of defamation after she filed the complaint online and even sent someone to her home. >> they blind-sided me, had a process server outside my house at 7:00 in the morning. >> reporter: the company dropped the lawsuit. roca labs troubles weren't over. the federal trade commission saw the terms and conditions which contained a gag clause prohib prohibiting a customer to make negative comments the very thing she complained about and a lawsuit was filed claiming it's unfair. >> it's depriving customers from making informed consent decis n decisions. >> they wouldn't reply to us. it admits in order for customers to buy the product at a discount, customers had to agree