tusutoavbn omhi wl,ompeleowayheean, t pofs erol eaedt t d ac le ince dikevytngls, o ul bke a wnooc ni reuls >u di'tsk the pson, the homeowner whohoserour g. show me proof of your savings." >> that'right. but can you imagine that you publicly acknowledge that you were creating products and sellg emntthmae that had no documentation or less than normal required documentation? and this was -- it's sort of like taking a product and puina on it and saying, "this might be oin,anpuinit on the supermarket shelves. >> you know and i think, "well, human beings certainly can go insane. so can systems, gh" >> yeah, and so can groups of human beings. in the '90s, the investors took over. and they basically said to management, "we don't care what you do. n'ca my ive jets, houses, golf courses, imming pools, whatever you have, as lo ashicgo. if share price goes down, we're going to get rid of you even if you're good." and managers started being scared of their stockholders and ths ea of shareholder value came into being. i never heard the word "sld vl 90s. it was customers, customers, customers. how