i'd like to start with nicky pogue, if i pronounced that correctly. that's the author of the previously stated very helpful e-mail with eight points. and before, i didn't actually know, nicky, whether you are a man or a woman. now i know you're a woman. but the one thing i do want to say -- and mr. wagner, i'm not poking d. p.h., but there was one thing raised in nicky's first of eight points. that was an inaccurate statement made by the hospital spokesperson where in mr. andrews said we file like we have to recoup what we can from people who are insured because we're supporting people who don't have insurance. and i hope this is a misstatement of fact, but with that, i will turn it over to miss pogue, if i said that correctly. >> yes. district ten in san francisco. in september, i received a bill of $15,000. after insurance, i was left with a bill of $10,000. after months of fighting, the good news is united health care decided to cover this balance. let me itemize six issues for you. sf general expects the privatized to subsidize uninsured care. the