and we know the polypharmacy is a huge deal. so my argument for years has been, maybe it's a good thing that many of these people are non-adherent. they may be saving their own lives. so i really think whatever we do, we've got to be talking about this in a way that makes sense to people. we also don't talk -- i didn't hear anybody talk about health literacy, for example. a few years ago that was really hot. i think we've got to come back to the hot health lit erroeracy issues. a feiser case study, i think, a woman -- chronic kacare conditi, a woman taking care of her child who had an ear infection. kept coming back. the ear infection was getting worse and worse and worse. a liquid antibiotic she was putting in the ear instead of the mouth. she figured, ear infection, put the medication in that. we also know from the work on hot spots, for example, in camden, that there was a gentleman there many of you probably know this particular case. i think it's very telling. a person with diabetes who kept coming back into the er. a certa