it's not a posie's loyalty card. >> it's not like the 1920s or something when independent businesses were pitted against each other. >> according to katrina, supportland serves several key functions for the local business owners. the first is consciousness raising. >> our businesses collaborate with each other because they understand that they're not competing against another independent business. they're competing against amazon, target, walmart. their job is to keep a customer local. because if you keep that customer local, that revenue will come back to you somehow. >> our neighbors next door, they, by all rights, should be our competitors. they are right next door, open for lunch, and it just seems to me that when we do well, they do well, and vice versa. >> once they recognized this, they start to see value in collaborating. and this is where the supportland card really kicks things up. >> supportland collects metrics. every time a customer swipes their card, and we offer them back to our customers. >> a number of new customers, and the retention rate of the customers, the reten