pridenally, taking real in operational excellence. doing things well.inding defects and working backwards. incremental improvement that in business most successful companies are very good at this one. if you are not good at finding defects and finding the root causes of those defects and fixing the root cause, you never want to let defects float downstream. that is a key part of doing a good job in any business in my opinion. charlie: you still want to sell everything to everybody. jeff: for sure. we started 20 years ago, selling only books. i was putting together all of the packages and driving them to the post office myself. i thought one day we could afford a forklift. [laughter] it is very different today. up time, added music and and when we send a message out to the customer base, 1000 randomly selected customers, the sides books, music, and video what did you want us to sell. an incredibly long list came back. couldstomer asked that we sell windshield wipers. a light went on in my head. people will want to use this newfangled e-commerce way of sh

clion up4.7 >>his is in all contt.e ll the causemocts he t8 statesnd the distrt of comb of the l priden eltion a six,24ecralotnse st kicks- aas a good t. a if sheins thetay've carri ths x tin f a codim on the path to e white house and if not, very difficult for -- to see a path that gets him there. >> and joe, your state? >> north carolina. >> let's put up the average in north carolina. it is trump 43.1 to clinton 42.3. >> this is a state that barack obama won in 2008 and lost narrowly by a half a point in 2012. i think the clinton campaign is going throw everything but the kitchen sink at trying to pull this state out. and if they do, particularly in karl is right, that florida could tip to trump, then north carolina ends up slamming the door on them. if they get florida and north carolina, forget it, it is over. so i think they are going to throw everything at it. and i think getting out their vote, that is -- that is the concentration. they are going into that effort right now and i think trump and the gop is woefully behind. it is better on the republican party that has gotten bette

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