. >> yeah, it's common practice when it's not your bank to provide a thumb prinlt.ook at your two forms of id, and it's not a problem, and then you go about your business. >> let me say, bank of america issued an apology last week. we ha is there anything else that you would like to see happen here? >> i am still not of the belief that there are policies that accommodate in concert with federal law. i think they are leaving it up to discretion. >> you think they need to be more literal in terms of their policies? >> yeah, without a doubt. >> they made the statement that they had the policy for over a decade and this is the first time something like this has come up. come on? nationwide? i don't think so. >> thank you for sharing your story. sorry you went through that, but at least it has been resolved now. >>> oprah winfrey shutting down three blocks this morning. why isn't everybody happy about it? >>> the recession may be easing, but millions of americans are still out of work? and hilda solis joins us now and we'll ask her, where are those jobs? - hello. - hi! i