gifford, i have a mother in a care facility in punta gorda. i struggle with the fact that i'm unable to verify her level of care. we are allowed outside visits, we have to sit outside in the heat. and i'm not even close enough to hand her a banana without being shouted down by the staff. i understand trying to prevent the spread of the virus. however, my concern as the only person in her life who is -- providing her sheets are clean, that her physical well-being is clean. i found sores on her arm, et cetera. i am inquired via phone and i can't seem to get satisfactory answers a lot of the time as to what is going on, how they are caring for her. she doesn't have any co-morbidity type of aspects. but obviously she cannot advocate for herself. and i really struggle to advocate for her. what do you recommend for that, and who holds nursing homes accountable when they are shut down to the degree that those who care most about the people inside cannot verify the level of kacare? >> lisa, appreciate that. thank you. >> so a couple of things. the new