and qssi. "the washington post" reported this week, quote, when the website went live october 1, it locked up shortly after midnight as about 2,000 users attempted to complete the first step. is this true? ms. campbell. >> that is true. >> 2,000. >> i don't have the exact number. i just know that the system did have -- thank you for that follow-up. i don't have the exact number. what i can tell you is the system became overwhelmed. >> so only 2,000, not millions the administration has claimed. so if it crashed with only 2,000 users, is volume really the issue, as the administration claims? surely the website was designed to handle more than 2,000 users. ms. campbell. >> i was not -- c.g.i. is not responsible for it, as i call it, the front door. so i don't think i am in position. >> who is responsible for the front door? >> qssi had the eidm piece. >> mr. slavitt. >> so what i can tell you is that the eidm tool is in fact capable now of handling all the demands that are being placed on it throu

it's one of the charges qssi has. really looking at the umbrella of what needs to be fixed, prioritizing them, figuring out what destabilizes if something else is fixed, how they can be grouped together. that report will be in later next week. >> okay. >> gentleman's time has expired. mr. pompeo. >> great. thank you, thank you for coming. i'd like to talk about kansas a little bit today. much like with some of my colleagues have made references to the wizard of oz. i don't think anyone from kansas should be able to do that. those folks worked hard to go down that yellow brick road. at the end of the day when they got there and pulled back the curtain, they found there was nothing they didn't already have. as we pull back the curtain on the affordable care act, i think people are finding it isn't something they've worked so hard to find. if you like your plan, you can keep it. i have a letter i'll submit for the record from someone in kansas. he got the following letter from blue cross blue shield that says because you

thank you for the opportunity to discuss qssi's work.m happy to answer any questions you have. >> thank you. miss spellecy. >> good morning, chairman upton, ranking member waxman and distinguished members of the committee. my name is lynn spellecy. i serve as senior director and corporate counsel for equifax workforce solutions. in that role i'm the primary attorney responsible for the day-to-day legal operations of that business unit and i provide guidance, advice and legal support. i appreciate the opportunity today to provide an update related to the income verification services that equifax workforce solutions is providing to cms to assist them in their benefit eligibility determination requirements under the affordable care act. the equifax workforce solutions income verification solution is working as designed. since the exchanges first went live on october 1st, 2013, we have not experienced any problems or interruptions in the processing of data to cms we have received and responded to verification requests regarding individual ap

>> qssi, who built the hub. >> the same company that told our committee last week they were not only the developer of the hub and pipe line but also an independent tester of the system. >> you've acknowledged in your testimony today that inadequate testing played a significant role in this failed launch, aren't you concerned qssi has lost its ability to be an objective independent arbitrator in addressing the problems that plague the system now? they are part of the tester and part of the developer and part of the problem. >> i haven't lost confidence in them. the testing they did is valid ating the pieces of the equipment, what we said, since the launch is we did not do adequate end to end testing, that was not the qssi responsibility. >> in this new roll as integrater, are are you going to be paying them more than they were paid under the original contract? i would expect -- >> that discussion is under way in terms of what the role will entail and outlines are, yes,sir. >> hard working american taxpayers have already paid for this implementation once. do you think it's fair to ask

. >> i believe the also zero for our qssi. >> we have no access to c.m.s.'s servers. >> ok. mr. lau.

and qssi. "the washington post" reported this week, quote, "when the website went live october 1, it locked up shortly after midnight as about 2,000 users attempted to complete the first step." is this true? ms. campbell. >> that is true. >> 2,000. >> i don't have the exact number. i just know that the system did have -- thank you for that follow-up. i don't have the exact number. what i can tell you is the system became overwhelmed. >> so only 2,000, not millions the administration has claimed. so if it crashed with only 2,000 users, is volume really the issue, as the administration claims? surely the website was designed to handle more than 2,000 users. ms. campbell. >> i was not -- c.g.i. is not responsible for it, as i call it, the front door. so i don't think i am in position. >> who is responsible for the front door? >> qssi had the eidm piece. >> mr. slavitt. >> so what i can tell you is that the eidm tool is in fact capable now of handling all the demands that are being placed on it thr

slavitt, did qssi test the whole system? >> we tested portions of the system for the code we received. >> who was the independent contractor who tested the system? >> qssi was one of the independent contractors, we tested code from c.g.i. >> did you find any problems? >> we found problems in the code. >> would it require more time to fix it? >> which in and of itself isn't necessarily a problem so long as they are fixed. >> did you inform anybody at c.m.s. or h.h.s. there was problems and you needed more time? >> we informed both c.m.s. and the other contractor. >> who did you tell? >> i don't know the names of anybody we told, but i can tell you we informed c.m.s. and informed the contractor responsible for the code. >> ms. campbell, how much money did c.g.i. get to do this whole process from the federal government, total? >> our total t.c.v. is about $290 million. >> mr. slavitt, how much did your company receive to do all this? >> the data services hub has been funded to just under $85 million. >> let me ask you. ms. camp

thank you for allowing us the answer qssi's work. happy to answer any questions you may have. >> thank you. ms. spellecy. >> good morning, ranking waxman and members of the committee. in that role i am the primary attorney responsible for day-to-day legal responsibilities. i appreciate the opportunity today to provide an update provided to the income verification that equifax is providing to cms to assist them in their benefit eligibility determination requirements under the affordable care act. the equifax workforce solutions income verification solution is working as designed. since the exchanges first went live on october 1st, 20 13, we have not experienced any problems or interruptions in the processing of data to cms. we have received and responded to voluntary fiction requests regarding individual applicants from the federally facilitated marketplace as well as from state-based agencies. equifax workforce solutions tested our verification solution before the october 1, 2013 open enrollment start date to ensure that we could tra

because one of the other contractors, qssi i believe it was, indicated to us that part of the problem was was that once you took away the ability 0 browse, everybody had to go through the business of setting up an account and you stopped one of the -- qmms stopped one of the browsing options, as well and that that actually contributed to the log jam and contributed to the problems. so isn't it -- is he correct on that that not allowing people to look without having to sign up, wouldn't that have made it easier for the american people. >> in hindsight, i think that probably would have been advantageous. the reason the decision was made going forward was to minimize risk. that didn't work so well but adding additional features that didn't involve people actually wanting to get to the what they would independently pay and what they would qualify for and what the plans were seemed to be things that could be added down the road. it was wrong. >> gentleman's time has expired. mr. bill rackes. >> madame secretary, over the weekend "the new york times" wrote the following project managers at

and qssi. "the washington post" reported this week, quote, when the website went live october 1, it locked up shortly after midnight as about 2,000 users attempted to complete the first step. is this true? ms. campbell. >> that is true. >> 2,000. >> i don't have the exact number. i just know that the system did have -- thank you for that follow-up. i don't have the exact number. what i can tell you is the system became overwhelmed. >> so only 2,000, not millions the administration has claimed. so if it crashed with only 2,000 users, is volume really the issue, as the administration claims? surely the website was designed to handle more than 2,000 users. ms. campbell. >> i was not -- c.g.i. is not responsible for it, as i call it, the front door. so i don't think i am in position. >> who is responsible for the front door? >> qssi had the eidm piece. >> mr. slavitt. >> so what i can tell you is that the eidm tool is in fact capable now of handling all the demands that are being placed on it throu

sebelius: qssi.they built the hub. >> they were not only the developer of the hub and the pipeline, but also an independent tester of the system. you've acknowledged inadequate testing played a significant role in the failed launchcommas aren't you concerned to qssi has lost its ability to be an objective arbitrary administrator? because they are part of the problem. sebelius: no, haven't lost my confidence in them. i think the test and they did is validating the piece of equipment what we said since the launch. we did not do adequate end-to-end testing. that was not the qssi's is possibility. >> will you be paying qssi more than they were to be paid under their original contract? sebelius: that discussion is underway in what the role will entail, yes, sir. >> hard-working american taxpayers have already paid for this invitation once. do you think it is fair to ask taxpayers to pay more so that qssi can now attempt to do something that the administrator and the cms team were unable to do right the fi

>> the person now in charge as an integrator is qssi, one of our -- >> who was in charge as it was beinguilt? >> qssi was in charge up until -- >> at that team, who is the individual -- >> michelle snyder. >> she's responsible for the debacle? >> excuse me, michelle is not responsible for the debacle. hold me accountable for the debacle. i'm responsible. >> sebelius defended the president's claim that if you have a plan you liked, you could keep it. she insisted the people receiving cancellation notices will be offered better quality options. the key is at what price. while she acknowledged that would weeks was not enough time to test the website, the secretary pushed back against suggestions that sensitive information could be exposed to security flaws. and it is worth noting by the way twitter was alive with complaints that healthcare.gov was again offline throughout her testimony. well, it sure looks like things have come full circle for president obama. he is back in campaign mode trying to sell his health care law to the public while using mitt romney's plan in massachusetts as an e

>> i do. >> is there any penalty to qssi or cgi for not delivering on what they promised? >> well, i think the -- as you can see, we have a obligated funds for a contract. we certainly have not expended all those funds. and we expect not only the cms team but our contractor partners to fulfill their obligations. >> but if they fail to fulfill their obligations, i don't know what's in the contract, is there a penalty? >> there isn't a built-in penalty, but i can tell you that paying for work that isn't complete is not something that we will do. qssi, as you know, as taken on a new role as integrator of the hub that they built and have in operation, is working extremely well, not only for the federal exchanges but all the state-based markets are using the hub and that's why we had confidence in their ability to actually take this next role on and coordinate the activities moving forward, which have to be driven with a very clear set of outcomes, very accountable timelines and deadlines, and they will be helping to manage that process. >> on the issue of security, there was a

slavitt, did qssi test the whole system? >> we tested the portions of the system for the code that we received -- >> who was the independent contractor? >> uss iowa is one of the independent contractors. we tested code from cgi. >> did you find any problems? >> we found problems in the code -- >> would require more time to fix it? >> which isn't necessarily a problem so long as they are fixed. >> did you inform anybody at cms or hhs that you needed more time to? >> we inform both cms and the other contractor. >> who did you tell? >> i don't know the names of anybody which all but i can tell you we inform cms and we informed the contractor responsible for the code. >> how much money did cgi get from the federal government, told? >> our total is about $290 million. >> mr. slavitt, how much did your company receive? >> the data services hub has been funded to just under $85 million. >> let me ask you, ms. kemmer, have you tried to log on and test the system for itself during the application process? >> i have but i have insuran

don't take days but they are try being to determine with a specific path, one of the charges that qssi has, really looking at the umbrella of what needs to be fixed, prioritizing them, figuring out what destabilizes if something else is fixed and how they can be grouped together. and that report will be in later next week. >> gentleman's time is expired. >> thank you. i would like to talk about kansas a little bit today. much like with some of my colleagues have made references to the wizard of oz, i don't think anybody not from kansas should do. they worked awfully hard to go down the yellow brick road. when they pulled back the curtain, they found there was nothing they didn't already have. and as we pull back the curtain, people are finding it's not exactly what they have worked so hard to find their way too as well. two stories, there's this commitment, if you like your plan you can keep it. i have a letter from mr. breeto in kansas, saw him in benton, he got the letter that says because your current plan does not offer the benefits standard qualified you'll be discontinued -- says

finally, qssi was one of several testers used to test the functionality of the federal marketplace. in our testing role, we identified errors in code provided to us by others. in this function, we reported backle results to cms and the relevant contractor who in turn was responsible for fixing coding errors or making any necessary changes. to conclude, the data services hub has performed well and after initial scalability challenges, the edim tool is now keeping up with demand. we are committed to helping row solve any new challenges that may arise in any way we can. thank you for the opportunity to discuss our work. i'm happy to answer any questions you have. >> thank you. >> good morning, chairman upton and distinguished members of the committee. i am the primary attorney responsible for the day to day legal operations of the business unit and provide guidance, advice and legal support. i appreciate the opportunity today to provide an update related to the income verification services that he eqwifax solutions to help them. the workforce solutions income verification solution is w

he also says they're appointing a contractor qssi to lead in the effort to fix that site.ut in the end. at this very moment, the u.n. has now learned that there's a hearing over the civilian deaths from u.s. drone strikes. that drone program very controversial because innocent people, innocent people have died in attacks that are intended to target terrorists. now, human rights reports that a highlight, the highlight of this is that it has taken a toll. amnesty international tells a story of a grandmother who was killed by a strike in front of her own grandchildren. the group also says attacks like these might even constitute war crimes. well, today, a u.s. us air mann, part of a team that killed more than 1600 peopleing in drone strikes spoke to cnn, talks about his experience and the memories that he just can't get out of his head. >> it's like a really opened my eyes to how what the war was about. that it's not clean like we were told that this was a clean, everything was precise and you can -- we're not a scalpel. we're still a missile and there are still mistakes that

bill: qssi? what is that? >> well, quality -- no, qssi is a division of nighted health.t and, in fact, they're not cooperating. we had to subpoena -- bill: they're not. but are they the ones that are running the web site right now? are they the ones responsible for the repairs? >> they are. they're the lead agency working -- or lead contractor, and they went silent almost immediately. out of 11 lead contractors, we asked questions of them and high-tech companies, all were cooperating except this particular company. they wouldn't even answer questions about certain executives that work for them. bill: one final question. when will you get the answer to the subpoenas you're after here? >> we expect to have compliance within just a few days. we've made it clear to the administration that this is a priority. we can't wait until after november 30th to see whether this works or not because americans are being disenfranchised every day. health care is getting worse. bill: sir, thank you for your time. >> thank you, bill. bill: darrell issa from the hill, we'll speak again. mart

well, 24 hours later jeff science says it's qssi that's leading the surge. and they didn't know.anybody talking to anybody else? >> that was an incredibly embarrassing moment, gerri, there's no question about it. when the head of the company says he doesn't know he's running and the next day they say you're running it. look, could this get any worse? one other point i think i'd like to make here, let's just suspend this thing for a year. it's not ready to go. the american people are scratching their head, no idea what to do. you've got employers, by the way, that are starting to cut the health care saying, oh, you'll go into the exchanges that don't work. so this is not just a laughing matter, this is a real danger to people that they're not going to have health insurance on january 1st. gerri: i agree with you. sebelius, she's going to testify next week on wednesday in front of the same committee we were just describing. we're going to be there, by the way -- >> it's going to be a packed room, i guarantee you. gerri: what do you want to hear her say? >> well, i want to hear her

one company, cgi, blames another company, qssi, for the big problem. qssi blames the federal government, the centers of medicare and medicaid services for putting in a late change that created a bottleneck. this is clearly a political issue. also very technical. and it's something a congressional committee, as a whole, isn't equipped to handle very well without a ton of staff to work on. so you get a lot of people veering off, asking policy questions to companies here to talk about a technology breakdown. that's even evident when asking very, very simple questions about the testing of this product before it went online. listen. >> that the system -- that our portion of the system, the cgi was responsible for, that our functionality worked. >> and it didn't. >> yes. >> it did not in the end result, correct? >> when it became part of integrated end-to-end system. >> you knew it was going to be integrated. there are many subcontractors than wasn't a surprise. do you have something to say about the testing? >> let me be clear about our role in testing. our

and the white house announced qssi would take over. what do you want to hear from kathleen sebelius in tomorrow's hearing? we are taking your tweets@bill hemmer. >> and i am share some later. >>> meanwhile our top enteleigence officials another scandal emerges on the nsa over the accusation we are spying on our allies and dozens of world leaders. the director and deputy director of the nsa and along with the director of national intelligence james clapper and general james cole all testifying this afternoon. law makers want to know how long it is going on and who knew about it. the white house said president obama did not know that the nsa was monitoring the phone calls. >> lou dobbes makes a good point. you wonder how much of that sebelius will talk about tomorrow? >> you wonder if they know? >> or her answer every time they badger her with a question. >>> law makers looking to the answer to so many questions of what the government knew and web site. what do the web site delays mean for the implementation of the law. >>> one year ago

andrew slavitt, the group executive vp for optum/qssi. is responsible for business strategy, public policy, corporate investment, research and development, acquisition, and corporate governance. he has served in other roles at unitedhealth group and was founder and ceo of health outliers,-- health allies. our third witness is lynn spellecy. she serves as the corporate counsel for equity fax -- equifax workforce solutions. she advises the business on matters related to contracts, products, and client relationships. she works with sales an internal contract staff and the broader legal department to manage workforce solutions and issues related to litigation. our last witnesses john lau, program director at serco responsible for overseeing eligibility and enrollment support services. he specializes in implementation and management of large scale health and cement -- health and human services in the u.s. including chip and tanf. his experience is in design and management of multimillion dollar health care systems, anduding california''s texas

>> i do. >> is there any penalty to qssi or cgi for not delivering on what they promised? >> well, i think the -- as you can see, we have a obligated funds for tore a contract. we certainly have not expended all of those funds. and we expect not only the cms team, but or contractor partners to fulfill their obligations. >> but if they fail to fulfill their obligations, i don't know what's in the contract -- >> well -- >> -- is there a penalty? >> there isn't a built-in penalty. but paying for work that isn't complete is not something that we will do. qssi, as you know, as taken on a new role as integrator of the hub that they built and have in operation is working extremely well. not only for the federal e exchan exchanges, but all the state-based ones are using the hub. that's why we had confidence in their ability to take the next roleon. and it has to be driven with a clear set of out comes and deadlines and they will be helping to manage that process. >> on the issue of security, there was a security breach that arose recently that i read about, at any rate. and what i

cgi, the so-called lead blamed the initial problem on qssi. qssi blames the federal government.ing that bad last decision requiring consumers to register before they could browse for insurance on the website that decision created a situation where there wasn't enough time to test the website before it went online. one member of congress who used to program computers for a living asked a key question about this tess hearing today. listen. how late in the game did, he asked us to turn that flag off or functionality off. two weeks before we go live. >> krmt ms said that last-minute bad decision essentially wall street a business decision. cms is expected to testify in capitol hill next week. also kathleen sebelius, the head of hhs is supposed to testify as well. 32 republican members of congress have called for her resignation in a her, wolf. >> joe johns on capitol hill, thank you. now we want to hear from some people who were actually trying to sign up for obama care, live right here in "the situation room." they logged in an hour ago, tom foreman has been watching, checking the

i think one thing that was really interesting is that one of the contractors, qssi, said they had been keeping cms, the government, apprised of risks and concerns all the way up until october 1st. but we don't know what it is they said to cms. we don't know who they said it to. we don't know what cms' reaction was. >> we know secretary sebelius will answer some questions today, we're told, after she meets with the folks here at this call center in arizona. i want to read a little bit of what editor of the national review said in an opinion piece for politico. he writes, kathleen sebelius is the obama care rollout, what fema director michael brown was to hurricane katrina response. he goes on to note that brown was gone two weeks after the storm where sebelius looks to be in a place for grim duration of the effort to right healthcare.gov. and i want to play what former white house chief of staff bill daly said this morning on "cbs this morning." let's play it. >> some people are calling for her to be fired. to me, that's like firing captain smith on the titanic after it hit the iceberg.

on friday qssi was made general contractor in charge of overseeing the technical fixes now needed tog the website up to speed. now two health officials who have been in charge are the ones who are going to be on the hot seat. tomorrow marilyn tabner, administrator for cms, centers for medicaid and medicare, testifies before the house ways and means committee. those will be the questions. and then on wednesday, front and center, kathleen sebelius, house energy and commerce. again, they're going to ask her if the president didn't mean, when did you know and why, perhaps, didn't you delay the beginning of the open enrollment? she did have discretion to do that. guys? >> bertha, thank you so much. while washington scrambles to fix these technical issues, some middle class americans are find, the cost of the affordable care act is now less affordable than before. at least for them. >> let's meet them right now. debora, real estate agent in california. diane is a real estate agent in florida. ladies, welcome to both of you. debora, let's start with you. how much are you paying now and how

we served qssi out of 11 verchedz involved in this colossal failure only one has cooperate in a timelyashion. this is the one going forward has the task of doing the web site. >> the qssi that is the hub sight people? >> right. they are the people who they are the division of united health. they are in fact a vendor before. they are the go forward lead vendor so to a certain extent they are taking the party line of the administration of we are too busy to talk to you even about what we did to fail in the past. >> division of united health or division of my healthcare? i mean my insurance company? >> it's a small world in healthcare. >> very small world. they get a contract with the government to set up the hub and they are also up there providing insurance to people? at a cost. >> one of their senior vice presidents who they would not confirm his exact position 11 months ago was still cms. it's a small world when it comes to obama care. >> you have subpoenaed not the humans but documents, right? >> we have subpoenaed the documents to get to the facts. the truth is with the other ten, w

>> the person now in charge as integrator is qssi, one of our -- >> who was in charge as it was being built? >> -- was in charge -- >> at that team, who is the individual -- >> michelle snyder. >> mesh shed snyder is the one responsible for this debacle? >> well, excuse me, congresswoman, michelle snyder is not responsible for the debacle. hold me accountable for the debacle. i'm responsible. >> thank you. i yield back. >> chair would recognize mr. ding gell from the great state of michigan. >> thank you for your courtesy. i have a few questions i will be asking on behalf of congresswoman shea-porter. i do that by writing. i ask unanimous consent to be permitted to revise and extend my remarks? >> without objection. >> mr. chairman, i would like to begin by thawing you welcoming to the secretary into a room her distinguished father, former governor of ohio served for so many years. i begin my questions by quoting from an expert for whom i have enormous respect. he said as follows, as i mentioned earlier the new benefits and its implementation are hardly perfect. rather than trying to

last month, we heard from cgi, qssi, serco, and at the facts, the same four contractors who are here today. they told us that the website would work. we asked them point blank -- they told us that hhs was doing an excellent job of testing the product. they expressed nothing but optimism. three weeks later, here we are. we are still hearing reports of problems. i appreciate the contractors coming today. i give them the benefit of the doubt when they say things are improving. for the affordable care act to work, these problems need to be fixed fast. we need to hear exactly what they are doing to fix these issues and see clear examples of improvement and be provided with a timeline for how it will be fully optional. this is not our first experience with introductions of new health care programs. i was on this committee in 2006 when medicare part d was implemented during the bush administration. let's not forget what a mess it was and the significant problems seniors have with registering for benefits. i want to remind my colleagues on both sides at the -- that the difficulties passed an

>> the person now in charge is qssi -- >> who was in charge as it was being built? >> cme -- >> who is the individual? >> michelle snyder. >> michelle snyder is the one responsible for this deback scd? >> excuse me, congresswoman, michelle snide ser not responsible for the debacle. hold me responsible for the debac debacle. >> thank you, i yield back. >> i recognize the gentleman from the great state of michigan. >> thank you for your courtesy. i ask unanimous consent i be permission to revise and extend my remarks. >> without objection. >> i welcome the secretary to the room in which her distinguished father, former governor of ohio, served for so many years. i begin my questions by quoting from an expert for whom i have enormous respect. he said as follows: as i mentioned earlier, the new benefits and implementation are hardly perfect. rather than trying to scare and confuse seniors, would i hope we can work together as we go through the implementation phase and find out what is wrong with the program and make changes and fix it. let us do it and do it in a bipart

. >> the person now in charge is qssi -- >> who was in charge as it was being built. >> it was in chargep until -- >> who is the individual -- >> michelle snyder. >> michelle snyder is the one responsible for this debacle. >> excuse me, congress woman, michelle snyder is not accountable for the debacle. hold me accountable, i'll responsible. >> that exchange had to do with the contractor who was hired to built the site. secretary sebelius in intense questioning by representative blackburn. >> obviously she has had better days, have we heard from the democrats. what are they saying today? >> well the democrats of course are making sure that they point out instances where the site -- where the program is working. the affordable care act is working if not with respect to the government site, they are looking at the health care exchanges that have been established in states. and essentially accusing republicans of being hypocrites. here is congressman engel. >> it is the law and frankly, i find it disconcerting that my republican colleagues have done nothing but root for this law to fail for

. >> is there any penalty to qssi or cgi for not delivering on what they promised? >> well, i think they -- as you can see, we have a obligated funds for a contract. we certainly have not expended all of those funds, and we expect not only the cms team but our contractor partners to fulfill their obligations -- >> but if they fail to fulfill their obligations, i don't know what is in the contract -- >> i understand -- >> -- this there a penalty? >> there isn't a built in penalty, but paying for work that is not complete is not something we will do. qssi has taken on a new role of the integrator of the hub they have built, and the operation is working extremely well. and that's why we have confidence in their ability to actually take this role on and coordinate the activities moving forward, which have to be driven with a clear set of outcomes, clear time lines and deadlines, and they will be helping to manage that process. >> on the issue of security, there was a security breach that arose recently that i read about. and what i think is very important here, because

. >> is there any penalty to qssi or cgi for not delivering on what they promised? >> well, i think the, as you can see, we have a obligated funds for a contract. we certainly have not expended all those funds, and we expect not only the cms team, but our contractor partners, to fulfill their obligations. >> but if they fail to fulfill their obligations, i don't know what's in the contract, is there a penalty? >> there isn't a built-in penalty, but i can tell you that paying for work that isn't complete is not something that we will do. qssi, as you know, has taken on a new role as integrate tor of the hub that they built and have in operation, is working extremely well, not only for the federal exchanges, but all the state-based markets are using the hub, and that's why we had confidence in their ability to actually take this next roll on and coordinate the activities moving forward, which have to be driven with a very clear set of outcomes, very accountable timelines and deadlines, and they will be helping to manage that process. >> on the issue of security, there

contractor qssi shared concerns about the site with u.s.officials all along. >> many of the critical components developed were overwhelmed. >> still, the question from the website launched too soon. >>. >> word that designers knew it was riddled with bugs. president obama has&o# acknowled the technical problem and -- melissa, nbc news, washington. >>> now, here"fz in california used the website covered california, coveredca.gov. it's ab independent site from health care.gov, but, of course, it has been experiencing glitches and problems of its very own. >>> the next story become aing big-time problem. germany now the second country this week alone to summon the u.s. ambassador demanding a meeting over spying. >> scott mcgrew in france and germany are angry. >> yahoo is summoning its ambassador. it's a big deal in diplomatic circles. calling them on the carpet is another way of putting it. germany demanded to meet with its u.s. ambassador after new revelation from edward notice snowden show the nsa may have tapped a cell phone belonging to

and qssi, can you describe exactly what kind of testing you did? there's external and internal testing. are you saying that you didn't test, that the tests worked very well both inside and out, or that you turned it all over to c.m.s.? anybody want to answer? i mean, what's happening? do you have an answer? >> are you asking me that question? >> i'm asking both of you, and you're using up a lot of my time by your silence. if you don't have an answer, just say that you don't, but maybe we can take something in writing, but the beta testing and inside testing, i think is clearly the main contractor's job, and you're essentially saying that everything was all right. it's not all right. >> there was testing done throughout the process. c.m.s. did the end to end testing, but each component did their separate testing. wet independent contractors testing our system, as well. >> and what was the net result of that, what you just described? >> that our portion of the system that c.g.i. was responsible for, the function at worked. >> and it didn't. >> yes. >

qssi has the skills and expertise to help us address these problems. they will work with leadership and contractors to prioritize the needed fixes and make sure they get done. we are committed to improving the consumer experience with healthcare.gov. while we continue this work, i encourage people to continue to apply by phone, by mail, or by finding local help in their community. the fact is, the product of the affordable care act, the marketplace, will work. the product is not going away, and the people are not going to continue to wait. you can join in the conversation on social media sites. >> and now to london for prime minister's question time live from the british house of commons. every wednesday while parliament is in session prime minister david cameron takes questions from members of the house of commons. wire to question time the house is wrapping up other business. this is like coverage on c-span2. >> when my friend came into office in 2010 what has been done to tackle air and that? .. -- to tackle air and financial data? ..

slavitt, did qssi test the whole system? >> we tested portions of the system for the code we received. >> who was the independent contractor who tested the system? >> qssi was one of the independent contractors, we tested code from c.g.i. >> did you find any problems? >> we found problems in the code. >> would it require more time to fix it? >> which in and of itself isn't necessarily a problem so long as they are fixed. >> did you inform anybody at c.m.s. or h.h.s. there was problems and you needed more time? >> we informed both c.m.s. and the other contractor. >> who did you tell? >> i don't know the names of anybody we told, but i can tell you we informed c.m.s. and informed the contractor responsible for the code. >> ms. campbell, how much money did c.g.i. get to do this whole process from the federal government, total? >> our total t.c.v. is about $290 million. >> mr. slavitt, how much did your company receive to do all this? >> the data services hub has been funded to just under $85 billion. >> let me ask you. ms. camp