we confronted sallie mae ceo ray quinnland. >> i'd be perfectly happy to talk to you. >> quinnland saysnd while they didn't pay for employees' families to attend. >> we said, look, maui's a pretty nice spot. so if you wanted to stay extra days, wanted to bring family, it's on you. >> but while employees of one of the nation's largest student loan companies, enjoy the pretty nice spot. >> what is your actual balance right now? >> $304,000. >> that's a mortgage for most people. >> i try not to think about it too much because when i do, i find it hard to breathe. >> working mother paige mcdaniel used a sallie mae government loan 20 years ago to pay for her business degree. six years later, the company offered her a private loan for her masters with a higher variable interest rate. when the bill came, she couldn't make the $1,500 a month payments. mcdaniel was hopeful she could work out a plan with sallie mae. >> they essentially said so sorry. you know, we'll put a lien on your house and garnish your wages if you don't make those payments. >> so nine years ago, mcdaniel and her husband fil

i'm mark w i'm mark quinnland. i'm here to provide an operational update. so as of about 5:00 p.m. this evening or 1700 hours resoarre restored essentially all of the customers impacted by this event, roughly 179,000 customers. these customers existed in four general areas of the service territory for us. the sierra foothills, this in pocket that was in the north bay and then two individual counties, san mateo county on the peninsula and kern county down in the southern end of the state. essentially, all of those customers are restored at this time. the exception is in skmonoma counsel it county. we have about 1,000 customers as of this press briefing that remain out of service. that's primarily due to the kincaid fire that is an active fire that cal fire is in charge of the incident. we are reporting in under their command. we do believe that we wil be able to reduce the impacted customers to roughly 700 customers by the end of the evening. it's important that we work together with cal fire. they own the scene. they, they own the entire foot print of the perimeter and the adjacent

and the inspector quinnland restarted and retired during this project.and i supervised him and go out there and see what is going on, and work for a few hours and leave again. i don't know the sequence of how they are doing it. if it was an old fixer upper t original permit, i believe, was the main permit and read that one out and the original permit. >> which was not put into the briefs. >> i thought i had it. maybe --. a awe while you look, i have a question for planning anyway.

and the inspector quinnland restarted and retired during this project.and i supervised him and go out there and see what is going on, and work for a few hours and leave again. i don't know the sequence of how they are doing it. if it was an old fixer upper t original permit, i believe, was the main permit and read that one out and the original permit. >> which was not put into the briefs. >> i thought i had it. maybe --. a awe while you look, i have a question for planning anyway. >> yes, i do. >> sorry. it says single dwelling unit t a third floor and new garage for apartment. so it is an alteration permit. there is a possibility, president swig, that they are doing the foundation last. and doing the work inside. i don't know why they are doing it like that. i don't know that -- who knows. i don't know. i am really sorry -- >> president swig: and to that point if you are doing inside renovation, so if any cracks or