. >> my name is rachel pollard. i follow lot of permits for homeowners and residential. -- i pull a lot of permits for homeowners and residential. our clients are complaining. it is legitimately because it is taking forever. you go wait in line on the first floor, and they tell you there is a complete with the bill the department and have to go to the third floor. this complaint has already been resolved. they send it back to the first floor and have to go back to wait again. it is just a circle people go in that never used to happen before. i strongly do not like this system. thank you. >> good morning, commissioners. any ms. bruce baughman. i have been processing permit since been ths since the mid-1'. i suffer from remembering how the system began. i echo what pat said, the system was not broken. the system worked well, the department is understaffed. they work very hard. i think we should go back to the clipboard. i think it worked. i think if the department would like to work on perhaps making changes to the sy