rachel siegel is a "washington post" economics reporter. >> rachel siegel, thank you so much for joining why, quite simply, if you can there is a simple answer -- why is this money taking so long to get to the people who need it? >> well, thank you for having me. and i'll try to give you a simple answer, with the caveat that this has been such a complicated process for so many months. first, there was no infrastructure going into the pandemic to quickly get emergency rental relief into the pockets of people who needed it quickly. and so what happened was that states and cities essentially had to set up the application programs in an emergency. and they were dealt with technical glitches and overwhelmed systems that at times had to be shut down. people didn't know where apply, or if they didn't have internet how they could apply at all. that is a huge obstacle to getting money to renters and landlords. at the top, there are questions what more the biden administration could have done to streamline application policies, but unfortunately we're dealing with some of the questions as some peo