irecently bought a pair of shoes and thehebroken way that it shoun've i took it back to the rair, nowe. i have nothing. this was nordstrom's. i'm going to call them out. >> they are on the top list. they take things back any time,s no questions asked. gerri: that is what i was going to say, my experience with this specific item is that the ticket back. they went through their own electronic records. found something th looked like a purchase but were not sure and let me exchange it anyway. this is unusual. >> l.l. b bean, also very good. ry g anthropolo. zambos is another.her th our e i used to be fabulous ther ha actually just sure and thest window.d e you have one year in which to aa make the return. they have a problem with people returning counterfeits. so it is a privilege and not ad right.rnis you have a few people who haveai abused the privilege. think you. great job, great information, appreciate your time. gerri: consumer reports is revealing which companies deserve a lump of coal and which deserve praise. here, taught marks, senior editor for consumer reports. it i great to h