. >> randall glok. >> good morning, board, randall glok. thank you for allowing us to serve in the advisory community for you. this has been fun. you heard our concerns and comments going into west lake. we heard a lot of public outreach as well and there is a lot of support on staff and support on the board. it's a tough thing. i have been to a lot of the tep meetings myself and i have heard a lot of the concerns. i agree tep over all is a good thing for a lot of people. there are some hick ups along the way. keep working on the platforms. the people with disabilities need them. thank you very much. >> good morning. how are you? just so you know my last name is pronounced ierg. i ride buses a lot and you know we are talking about speeding up service. the operators hit construction traffic and it takes time. a lot of people stand at the fare box looking for money or transfer, how with a you are proposing are going to eliminate those things or lessen them? have you thought about that at all? and then the other thing is i ride buses a lot. a