i would like to present randall scott to present on his portion. >> good morning, chairman mar, supervisor brown, supervisor peskin. as mentioned, i'm the current executive director, '17-'18 troy campbell, my predecessor. so these are actually his slides. he prepared it, as the nice guy he is, before he left. i'll quickly take you through it. '17-'18 removed 25,000 pounds of trash. very active in cleaning graffiti, removing a lot of unwanted items from the sidewalk. we do track '17-'18 public disturbances, our ambassadors did a really good job of taking care of the safety on the street. of course, hospitality is the underlying thing at the wharf. so 20,000 incidents our f-of ambassadors talking to people. street operations, beautification, the retail strategy. s.f. rec and park. you know, maintain tree lights, you know, we do -- they do a very good job. we do a very good job of making sure everything is beautiful and in order. marketing. we have a robust marketing budget, it's like 30% of our budget. treasure hunt was created, it's been very successful. for our media tours, sponsor the usu