joseph ratzinger should never, ever have been a bishop. he just didn't have the gifts, the charisma. he's a theologian. he's a catechist. he didn't have the administrative skills. >> narrator: so when the clergy sexual abuse scandal exploded into an international crisis on his watch, pope benedict seemed unable to take charge, while the church hierarchy responded as it had done for years. >> i worked from 1981 to 1986 as the secretary canon lawyer at the vatican embassy in washington, d.c. >> narrator: in that role, father doyle's job was to deal with sexual abuse cases on behalf of the church. >> my job was to talk to the diocese and find out what was going on, and above all, see that they kept a lid on: that there was no publicity, that it didn't become known to the public, causing scandal. >> narrator: then he began to have doubts about what he was doing. >> even at the early stages, i had met some of the victims. my life was changed when i met them. then it went from a purely academic issue, from names on a piece of paper, to human bei