. >> reporter: ray roberts of napa was in tokyo, the mother was on a plane back from dallas. >> 6:00, i get a call, the flight cancelled. he said haven't you seen the news? and he said there was an earthquake. and so we turn it on and start to see just how bad it was, and thankfully i didn't know in advance because i would have panicked. >> reporter: one woman was here in the bay area while her husband traveled. >> i was really scared. it was midnight here when i heard about it. and i turned on the tv, sure enough it was everywhere. i had no idea where he was, because he is traveling for business and going from one meeting to another, from one city to another city. so i was really worried trying to find out where he is. so i finally decided to text him and thank god he was able to text back and say i'm okay. >> reporter: okay, but with no way to get to the airport. >> the problem is the roads were all -- they were closed. so there were a lot of concerns about the bridges, the freeways, all closed. >> reporter: they worked the bay area, she found flights and texted her husband. >> so i

. >> reporter: ray roberts of napa was in tokyo his mother was on a plane flying back from dallas. >> 6:00 a.m. i got a phone call saying i am okay but my flight was cancelled of course. >> i said why was your flight cancelled he said well, haven't you seen the news? there was an earthquake we turn it on and start seeing how bad it was thankfully i didn't know in advance i would have been panicked. >> reporter: she was here in the bay area her husband was travelling in japan. >> i was really scared. it was midnight here when i heard about it and i turned on tv sure enough it was everywhere i had no idea where in japan he was because he was travelling for business and going from one meeting to another from city to -- one city to another so i was really worried trying to find out where he is so i finally decided to text him and thank god he was able to text back and say i am okay. >> reporter: okay but with no way to get to the airport. >> the problem with the roads, they were all blocked, closed so there were a lot of concerns about like the bridges, freeways were closed. >> reporter:

came out two weeks beforehand and they went nuts how was the among others i mean they got right robert ray to make a record right. how was the only handling this i was the official and not just the a.m.a. the the official doctor but it is really it's a organization that's thought you know getting smaller and smaller it only represents fifteen percent of practicing physician was right i think it's a public service we don't believe that their voice really represents the majority of systems you represent more than exactly if you look at our approach and how it's may vary by the physician population yes and number of the specialty organizations are. starting to come on board or their membership is trying to push them into this one where it's great and we're we're pretty much out of time just one real quick question how much time do you think the average doctor wastes doing a full work for these baxters well i think it's around the eleven hours a rican spends by the doctor by the hour so it's write and write and then the rest of the stuff is right and it takes away from time that we really shou

. >> woodruff: and ray suarez interviews housing analyst robert shiller about new evidence of falling home prices in cities across the nation. that's all ahead on tonight's newshour. major funding for the pbs newshour has been provided by: >> oil companies have changed my country. >> oil companies can make a difference. >> we have the chance to build the economy. >> create jobs, keep people healthy and improve schools. >> .and our communities. >> in angola chevron helps train engineers, teachers and farmers; launch child's programs. it's not just good business. >> i'm hopeful about my country's fute. >> it's my country's future. >> you can't manufacture pride, but pride builds great cars. and you'll find in the people at toyota, all across america. pacific life. bnsf railway. and the william and flora hewlett foundation, working to solve social and environmental problems at home and around the world. and with the ongoing support of these institutions and foundations. and... this program was made possible by the corporation for public broadcasting. and by contributions to your pbs stat

. >>> also this hour, billy ray cyrus, his most candid interview yet. another robin robertster miley, her career, how fame actually tore the family apart. it's quite revealing, quite truthful and it's coming up. >> that's coming up in our 8:00 half hour. >>> you may have heard about chris brown's appearance here on tuesday. he and i had a brief interview. then, he performed a single from his hit, new album. it was what happened after that performance that unfortunately made headlines. and our andrea canning tells us what happened next and the reaction. >> reporter: there's been a lot of reaction. good morning, robin. chris brown did become very angry backstage here in our studios. talking about his past clearly touched a nerve. and his behavior, now has everyone talking. >> a shattered window, which chris allegedly destroyed after he stormed off the "gma" stage. >> there he is shirtless, storming out of the studio. >> brown reportedly used a chair to smash a window in his dressing room. >> i guess he's not a morning person. >> reporter: it's the interview that set off a fire

next week will mark four years since robert levinson disappeared. now a ray of hope. word from secretary of state hillary clinton based on secret talks that there are indications he could be alive in southwest asia but u.s. officials don't know specifically where he's being held. being held. the 63-year-old former fbi man was last seen in mysterious kish island off the coast of iran in march 2007. family and friends say he was working for a private business client. then he dropped out of sight until now. his frantic wife, now encouraged, spent years looking for clue, even traveling to iran, appealing to congress for help. >> i know my husband is missing. i want him home. >> our father is the greatest human being in the whole entire world to us. we're in so much pain living without him. >> reporter: they found an ally in the secretary of state. >> we continue to request iranian cooperation in resolving this matter and in ensuring his safe return to the united states. >> reporter: in tehran last september i asked iran's president ahmadinejad about levinson. is he alive?