. >>> hi, rchb. welcome to "your business." when they want it or not, business owners get lots of feedback. of course, what you choose to do with that information is totally up to you. on this mother's day, we introduce you to the founder of a glassware brand who didn't ignore what she was being told even though her company was doing pretty well. she decided to take a hard look at her products after figuring out her business wasn't attracting customers she wanted and would inevitably need. >> she said, you know, oh, my mom loves your work, loves your stuff. and the gracious person that annie is said thank you. >> nathan honestly thought he was paying business owner annie morehouser a compliment. >> i was excited to meet annie of annie glass, right? and by no means did i realize what i had said. in the back of her head, apparently, she was thinking than just thank you very much. >> i was like, oh. oh. and then quickly covered up it with thank you, thank you, i'm so glad to hear that. >> little did nathan know that he had just ta