i actually think the kind of coalition that rebecca dye is talking about, they can help. we've been talking to them. that doesn't meann i don't want to do more but any ideas you or your staff or your constituents have i would be very willing to listen to it. >> you have anything to add on that, commission? >> yes. i agree with the chairman. we have a complaint process sort of like a small claims court, and many of our shippers have had good results with that and i would like to see that expanded. and adapted in other ways. as the chairman says, what you hear would be h valuable to us, you know. to shippers. >> commissioner, you've made a significant contribution to the format in 1988 and i think you offer a unique perspective. what other tools are at the disposal to prevent congestion when they fail to influence to pick up that cargo? >> for a small agency the chair man and i have lots of additional thoughts. i prefer outreach. the ocean carriers will say the business is not that complicated. terribly complex. podcasts, for example, a way for us to talk to our shipping pu