as rebecca jahvaris shows us, the one person who you think is there to help you could be hurting you. >> sure we can definitely update your phone number. >> reporter: you're listening to a modern day bank robbery. that caller authorities say is really a thief, using stolen bank account information. ordering checks so he can get money from a stranger's you may not believe his accomplice. prosecutors say he got that stolen into he from a bank teller. >> what transactions did you want to go over, sir. >> reporter: it's not just one account. he calls to access several. >> you have $14,327.13. >> bank tellers have access to confidential data. >> reporter: the attorney says bad tellers are often problems of larger identity theft rings. >> they're selling that to individuals on the outside who will then take that information, turn it into credit cards or checks. >> reporter: and he has seen an alarming increase in these crimes, even estimating that he prosecutes a case once a month. should people around the country be worried. >> i think we should all be worried. that doesn't mean to panic.