>> reporter: kris and rebecca kraft never missed a payment, but there it was, their home internet. >> it's mind blowing that something like this could happen. >> reporter: 8 on your side followed a paper trail and found two titles on their home. it started with a botched foreclosure on a previous homeowner. the kraft's title insurance company didn't catch it and three years later the original bank wanted their house back, but here's the good news. the krafts' title insurance policy will kick in and no one can take their home. >> title insurance is one of those things you look at on your closing costs and you're like what is this? why do i need this? discovered why. >> reporter: the krafts were getting nowhere on their own, but after 8 on your side stepped in things changed. >> we're really grateful for channel 8. >> reporter: this is a happy the title agent galen letcher explains this should be a lesson for the rest of us. >> if the krafts didn't have their owners title policy, they would be completely out of luck. >> reporter: that's because lenders only require title insurance that

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