rebecca whittington, i'm going to bring you in here. you're the new online safety editor at reach.now, business about, you know, whether to have reader comments on, how people respond, you know, what to do in these sorts of situations? yes, absolutely. i mean, it's not a new problem, unfortunately, and it's something that's... obviously, organic growth of digital has meant that there's kind of been lots of trial and error over time. and i think social media and commenting offers so much opportunity in terms of opening up a dialogue with the audience and actually giving some ownership and voice to people who wouldn't otherwise have it. but then the downside to that is obviously that it then opens up a space where people can spread hate as well, and spread hateful speech, and that's a key part of my newjob. so, i've been getting round the company, talking to editors, talking to journalists in the last couple of weeks and finding out what some of the key issues are. and it is, you know, the comments and how to moderate them and really kind of then create a safe space for the audience

fantastic, and rebecca whittington, i'm going to bring you in here because you're the brand—new onlineeditor at reach. you only started this role, i think, a fortnight ago. congratulations. which newspaper titles will you be working with at reach? well, i'm going to be working across the board at reach, so kind of group—wide, so that's the national titles and the regionals as well. obviously they're quite different in terms of what they do, but actually this issue is an issue across the board. well, that's great. welcome to the programme. and i'm going to start, of course, with, you know, ian carter, you know, this awful tragedy in the channel, tell us how you covered it. and then how readers responded — some readers responded. i mean, we covered it in the way you'd expect us to cover it. it was a terrible tragedy and, you know, it got worse the more it unfolded. we heard the early reports that three or four people may have drowned, and then of course it magnified and then all of a sudden you look and dozens of people have died. an absolutely terrible tragedy. we covered it extensively