surge reising, there is a surge in screw ups. >> they provide a useful service around the world.y are global. is in doing that they have amassed a bunch of reputation capital. they put it in the bank. ultimately that capital is going to disappear. we thought groupon and andrew mason were immune and look what happened there. they need to be careful about their reputation. >> i don't know if we all thought that. that aside, let's talk about what you were had to say. they gave us a statement that says -- as soon as they became aware of the situation they cap did. it.hey capped it sounds like it wasn't only algorithmic. , it hadw the situation been in place for a little while. >> i am not there so it is hard for me as an outsider to comment on what decisions they made and when. it would be nice if they didn't decide after something broke in the news media and they actually recognized that something is happening in sydney that maybe this is not a good time for us to introduce surge pricing. is a technological response appropriate? deciding when to put in search pricing on a human leve