not until last week in the letter from director reiskin operational strategies were share. one with the timeline or clarity about how many were being implemented. in asking staff, i was told one or two strategies were being implemented and sfmta was still working on fine tuning those changes -- [ please stand by ] >> we don't have to pit one against the other. we are simply asking that sfmta provides a performance metric and explains clearly how they can determine whether the benefits outweigh the cost of each component of this plan. we know there are lots of demands on the transit system. we should be implement and changes that have a strong likelihood of success with the limited resources we have. for those changes that are more speculative in nature as far as their impact, we should have clear and transparent ways to evaluate the benefits as well as their cost. we know whether it is worthwhile or whether there are better solutions that are ultimately more effective at reducing delays. >> that he very much. is there any further public comment on this item? if not, we will

reiskin for your directorship. >> if you could state your name. >> emily. i live in district 8. i also represent district 8 so i'm looking at stuff because as a pedestrian and a person with a disability, i'm on muni, ok. i know the y and the n. first of all, i think as commissioner torres pointed out, the district attorney, this or that, the warranties were brought up like on the faulty equipment and this and that and at this very early stage of this massive purchase, we are seeing this kind of business going on. oh my god. you know, let's stop the clock. you know. before it gets uglier and this warrantly with this and that. what warranty do we have on the system and the purchase because i think we were sold a very poor bill of goods, ok. i also don't see myself as a customer. customer, customer. i feel like i'm being patronized. i'm a rider. i'm part of muni ridership. i was surprised to see this discussion of the n and the j and so fourth was only item number 3 on the presentation. and the narrow door, the single payne, the sick thing is and i know this, whether it's the numbe