re reiva showed up to assess the situation. >> i'm connie.hanks for coming. >> my pleasure. >> the first issue to tackle, the way dana's housekeeping schedules contractors. >> look at that wall and get it over with. >> what is that wall? >> that is a frightening wall. the wall. well, actually it's called a scheduling board. >> the all paper one takes up a corner of the office. everything is done by hand. the paper and push pins are color coated but the information isn't saved on any computers. it's a system very few understand. >> i have one niece coming in and helping because the filing is out of control and this is out of control. speaking of customer files, guess what's next. much like the schedules these records are all handwritten. >> i really am curous about all those boxes over there. can you talk to me -- >> you don't like this, you are really not going to like that. >> reporter: they're breaken down into categories like branch and client status. none of the sames, numbers or addresses are saved anywhere else. >> this is scary and you