hello, i'm renee poussaint.hen we hear the word "bureaucracy," many of us frown, conjuring up images of long lines at the dmv when we renew our driver's licenses. but what most of us fail to appreciate is that our country could not run effectively without the bureaucracy, composed of hundreds of agencies employing millions of clerical, managerial, and professional workers in the national government alone. and all parts of the bureaucracy face diverse and contradictory expectations that are difficult to satisfy. just what is a bureaucracy? actually, it is any large organization in which employees carry out specific job responsibilities within a hierarchy, from the bosses to the worker bees. it may surprise you to learn that in our federal bureaucracy, most employees do not work in washington, d.c., and few simply push pencils. workers in most federal agencies actively serve our nation's citizens through regional offices where they go directly to the people. fema, the federal emergency management agency, was organ