respondent croline celaya complainant cythia, carter >> the respondent is here >> please, have you five minutes. >> i'm the public record manager for the sfmta and we sent a letter to this commission last week detailing, i do apologize for length but we wanted to detail our response and within that response, we also had some attachments to provide some background for the letter. and due to the late hour i will not go through the entire thing, just wanted to let you know that myself and cathy falis who was also named in part of this complaint, are available for questions we, do i go knowledge that with item 1, failure to provide in a timely manner that we were late in providing some of the documents. we did. attempt to work with miss cart ter to provide her with everything. there is only one point of contact that is designated to work in the agency with all of the various divisions and get back to the requestor, and the requestor is not required to go to each division and that way makes it easier. so we would not have referred her to any other divisions. i was working on it for her. it d