and "usa today" small business columnist rhonda abrams suggests stay ahead of the curve.they occur and save your small biz from you wanted surprises. we will continue to follow those people and you guys. share them with our audience. have you great advice today. now we would love to get great ideas from small business owners like you. >> we started our customer appreciation program that's called our fabulous 100 where ran at intervals and provide them with gifts and incentives. acts of kindness. this program has been so successful that group of customers more than doubled in sales customers. >> my tip top business owners is to take advantage, use excel to take control of your stock. buy expensive software. >> one thing we like to emphasize is that because of our small size we can constantly communicate with our entire staff. good way to do that is have a friday lunch with your entire staff and bring everyone in. make sure you are open to sharing ideas. be surprised what you can learn about your own business talking to your employees. >> between your e-mail inbox and socia