my name is richard heasley, i'm on the steering committee on the human services network, executive director of conard house, a nonprofit provider to the city and county of san francisco since 1960. so, i just want to underscore what debby norman just said. nobody here really wants to hear nonprofit contractors come with hat in hand talking about cost of doing business, but that's what we have to do, that's what we've done, we'll continue to do until this issue is politicized and treated in an automatic way. debby mentioned the three ways to do this. the cpi indexing approach. there are some counties in california that actually tie their contractor cost of doing business to labor negotiation outcomes. we are also capable of submitting five-year budgets with responses to our rfps, which we're always ready to do, but nobody asks us for that. so, you need to consider this in the light of the issues of what you're expecting us to do, particularly with affordable care act implementation. we're prepared to do as we have always done, extraordinary things to make systems of care work as efficiently