my name is richard rossman, and about the transportation, when i had a family members discharged from a kaiser facility, we got the exact opposite information, saying that the gurney and wheelchair would be free, but if they can walk, kaiser wouldn't pay for it, so i don't -- this was in february. second, since kaiser's saving money on not building a new building in oakland, and they give money to the warriors and the san jose sharks, maybe they should use that money to build another post acute -- a post care facility so kaiser can be in charge of the patients post recovery, which i think they should be from the time of the surgery until the time they go home and not pass the buck to third parties. and lastly -- oh, the other thing is that i found out kaiser has an ombudsman. i never knew about that. i found out about that almost accidentally, and this notice should be placed in the hospital rooms and sent to our members, and this ombudsman has been helping me in my ongoing saga with kaiser. and i find the person very neutral, and i don't know why kaiser doesn't advertise this service