commissioners, i'm ronnie wagner for the san francisco police department, and i would like to call rob pornaris from the san francisco police department. and i would like to ask that the multiple witnesses and victims that we do have just get ready over against the wall so that we can go as quickly as possible. >> all right. so i've brought in some of the victims that have been contacted with me. actually, one of the victims, the first victim that i wanted to have speak is from enterprise rent-a-car. i don't know if you want me to do public comment, or if you want me to go through exactly verbatim. >> why don't you present your case. they can speak in public comment. >> okay. so there are numerous issues that i have with jose's towing originally started back latter of -- looks like probably july of last year. initial was with enterprise rent-a-car. the issue i had, i had a complaint from their office out of -- it looks like burlingame. mrs. quarry, and she had concerns because she had vehicles that were being held by jose's towing for numerous days, specifically, a red cherokee that was being h