. >> was made to the government-issued phone of irs criminal investigation special agent robert glenn. they come from people claiming you owe back taxes and threatening arrest if you don't make an immediate payment by a prepaid debit card, itunes card or wire transfer, things legitimate irs workers never do. i received one of the messages as well and called back the springfield illinois number. >> your call cannot be completed as dialed. >> it no longer works. >> if you receive a call, immediately hang up. don't engage the person on the phone. >> reporter: it's long said the irs doesn't call to demand back taxes. this spring a change that could cause confusion. the agency expected to start using private collectors for certain tax debts. if they call, officials say, there won't be threats, immediate payment demands, and it won't come from out of the blue. >> generally, if somebody owes money, the first communication will be some type of correspondence via mail. >> ted greenberg, nbc 10 news. >>> now your nbc 10 first alert weather. >> let's talk temperatures out there. neighborhood tem