robert kaplan, thank you very much.news day in 2016. >> "bloomberg surveillance" continues on radio, we will break the numbers that adam was just talking about. loop"erg's "in the continues with alix steel and betty liu. ♪ >> good morning. to friday.ay closer here are the top stories we are following tomorrow. the world's largest finance retailer posting fourth-quarter earnings that beat estimates. best buy also has put in a price matching policy so it could compete with amazon.com. meanwhile, the holiday shopping season did not bring joy to sears. sales there are plunging, leading to another big law. 368 million dollars. federal reserve chairman janet yellen was turning to capitol hill in a couple of hours. she will testify before a senate committee on the economic outlook and monetary policy. peter cook is on the hill with more. will he get any different message from yellen today given a two-week

reverse the company's 401(k) policy, here is harvard professor and author of "what you are really robert kaplanthat may ceos get so out of touch with everybody else? >> i don't think they are. on or timith lululem armstrong or others, there have been comments people would preferred they did not make. they tend not to make these mistakes. if they reflect a lack of understanding, they have got to come back and apologize and fix the issue. that,have seen a lot of you mentioned chuck wilson, ceo of -- former founder of lulule mon. goes on. what makes a good apology? underlying reality is what matters at the end of the day, apology is fine and works if you suggest you realize you made a mistake, you admit it. issue andd fix the move on. if the apology is superficial and there is still a problem, the apology does not help. lulemon, customers understood it was a problem with the quality, that is why what the ceo said suggested he did not understand. with us, there is a difference between a screw up going after someone's retirement plan. challenges will not go away. he backtracks on a retirement plan i