we had no idea who robert kling was or whether he was a real person. >> an employee provides a detailedtion of kling and another man he believed was with him. who was robert kling, and why had he just murdered nearly 200 men, women and children? within 24 hours, the nation would learn the stunning truth. >> let there be no room for doubt. we will find the people who did this. (burke) at farmers insurance, we've seen almost everything, so we know how to cover almost anything. (bert) even an accident brought to you by the number one! (count) i know i left it in here somewhere...ah ha! my monocle. ah, that's one. one lens! ah, ah, ah! [thunder crashing] oo! my mower! hm, well thatone chore i can cross off my list! ah, ah, ah! (burke) seen it, covered it. at farmers insurance, we know a thing or two because we've seen a thing or two. (bert) mmm. ♪ we are farmers. bum-pa-dum, bum-bum-bum-bum ♪ [trumpet plays] [gust of wind] [sounds of items hitting phone] [trumpet plays] [thud] [spray of sprinklers] ♪ [trumpet plays] woman 1: i had no symptoms of hepatitis c. man 1: mine... man 1: ...caused