and, so at that time, i had the opportunity on staff, assistant steve robert schroeder. i read some of his work before. he happened to be assigned to headquarters and i gave him very little direction. he came into my office. robert, i read some of the stuff you had published and i have a favor to ask. this was by the way he wasn't going to be pulled from all of his other assignments this is other duties as assigned. don't let the stuff you're soesed to do is slip but what i need you to do is tell our story. he said okay. who is the audience? i will make it easy. it is for everybody. it is for internal consumption within the first line supervisors to the border patrol agents just graduating from the academy to the chief patrol agents out there in the largest sectors we have. it is for people up on the hill. anybody interested in understanding what we're doing. and he kind of gave me a stare. that is very difficult to do. by the way, we want it short. so if you will mark twain chief, this would have made this longer but i didn't have enough time right? sew had a very, and

. >>> we'll then hear from robert schroeder who is hol e holding the line in the 21est century. the three articles that were featured for which they are happen e hard copied is done another the rej sfrags table. one of the articles focuses on the strategic revolution one on metrics and risk indicators. currently, agent schroeder is on capitol hill where his colleagues surely benefit from his years of experience. he he's also commanded near the international border. after our two guests speak, i plan to ask a kwuquestions and then ask for questions from the audience. thank you for agreeing to share your thoughts today. and i look forward to hearing you speak. >> thank you, stephanie. this is, indeed, a unique opportunity for me. but, first and foremost, to you, your dedication to mission and the fact that you are actually here given this weather, does wonders for my heart. so thank you very much. mplts >>> i'm going to take you back to may, 2010. generally, when you're new i was, first week as the chief getting a call to go to the commissioner's office is problem li not a good th