robert shafir that you did not see this e-mail, is that correct?>> that is correct. >> how about you, mr. mr. hans-ulrich meister? >> no, not to my memory. >> okay. is this an appropriate way to recognize, to make more of around existing weak figures, is that appropriate? >> i'm sorry, i think to repeat, again, the language used tear out of this context is definitely not what we want to see. >> out of the context, given the context. you have the whole context. you have the whole e-mail. >> but what you don't know is its own this, the real asking about, more granular a, why he could really -- i don't know what it really means. this e-mail, a german-speaking guy. so this is also, you know, perhaps, taking into consideration about what the language a round this, therefore it is difficult based on this e-mail to say what the intense was. >> mr. k-9, i hope in your investigation that you would take a look at the process to recognizing, that is represented to the public. and it it cannot -- it cannot be accurate and involve colleagues to recognize a favo

robert shafir and i'm welcome this change. because we strongly believe that is the only way forward for the financial center and the international private banking community. thank you. >> thank you very much. >> good morning. ranking member, members of the subcommittee. my name is ron shaffer. i am the co-head of the private banking and wealth management division. i joined credit suisse in 2007 and have had a 30 year career. i appreciate you giving me a chance the to the subcommittee today. from 2007 to 2012i have served at different times as the chief executive officer of the americas region and chief executive officer of our asset management business. i have been on the executive board since i joined the bank. from the time i joined credit suisse i have experienced firsthand a sincere and unambiguous culture of compliance. our leaders have an intense focus on controls, a strong and committed group of employees who are ready and empowered to enforce the highest standards in the way we do business. that commitment starts with