[ticking] [ticking] >> robert stephens of the geek squad says more than a 1/3 of the wireless routerss purchased at best buy are returned because people think they are just too complicated. >> you know, there's the do-it-yourselfers. there's the do-it-for-me. and what we're discovering is the even bigger market of i-thought-i-could-it-myself crowd. >> new york school teacher david barkhymer, who considers himself a bit of geek, fell into the last category: he spent three days trying to hook up his new 32-inch hdtv, plodding through menus and a manual that was almost certainly written by korean engineers. >> the more i look at the manual, the more complex it seems. >> he finally gave up and sought profession help. it's complicated. >> it is complicated, more than it needs to be. >> dr. donald norman is an uber geek, one of the preeminent engineers in the country. he helped set up the technical standards for high def television in the united states, but he had to hire a geek to set up his own tv. >> when people call up geeks to come and fix something or install it, a lot of them seem ve

robert ray is in atlanta where many packages are in transit. >> a busy holiday stephen and huge shipping problems across america as ups and fed ex struggled to get out on time deliveries. we spoke to ups and they gave us this statement: >> ups - one of their largest clients is amazon.com and they saw a surge in online ecommerce orders this season. last week they had to stop a membership program which allows people to get guaranteed 2-day free it deliver, because they were afraid that the shipping companies like fed ex and ups would be overwhelmed and, indeed, that seems to be the case. holiday sales online have surged as well. listen to this. here is some numbers. holiday season to date, up 10%. thanksgiving day 21%. black friday up 15%. cyber monday 18%. green monday 10%. so as people await their packages that were supposed to be here before the christmas holiday. retailers like amazon are offering gift cards or refund for people that have not received the packages. also ups saying they will refund anyone set to package via domestic air or international air if the package does not get t

. >> what would stephen colbert be without us, thomas roberts?nge more often. i think i'm in the same exact outfit. >> that was two days ago. >> yeah, i need to wear more clothes. >> i need to wear more clothes. >> change them, you know what i mean. spice it up a little bit. i'm very upset that i was not a part of your sound of music conversation. >> oh, go ahead. >> i was friedrick von trapp in the eighth grade. >> sing a little. >> so long, fairwell -- my voice was so much better then when i was 12. >> is it me or is that the weirdest thing you've ever heard? ♪ ♪ >> and now for the serious side of the news. >> right. hold on, i'm going come back again. the incredible thomas roberts wearing the same outfit again from two days ago. >> thank you, chris. >> thanks, chris. don't laugh at me. >> can the president win back skeptical millennials and get invested in the aca. chris matthews will join me for a preview of his exclusive sitdown. that interview with the president tonight. fast food workers at some of america's most popular fast food restaura

roberts patton has been following the situation robber. lra now are actually seeing some wins out there in the northern portions of scotland over port stephens scandinavian pencil bring about one hundred eighty kilometers per hour just put in perspective that is really of blowing up an ad definitely hold on their hats but this one because the storm system still cruising off their tours eec to see that low pressure area in the satellite picture. it dramatically intensifies in as the gulag airports friday is still in the moving farther and farther east in all these lines really close together. all that is where we are seeing these winds gusting up there right now and still white squares to see about one hundred forty km route winds along the cool school year is here below countries though you have those wins coming on shore and that i believe it or not is creating alliances to warrant surgery in a close by here were seen some of the port's the flooding. i choose to those winds pushing the water on short not to mention we're also looking at some snow fall developing out here that skinny creating awesome white out conditions soft about thirty se

stephen engle at her, what do you think of the terms as rector -- the term disruptor? >> it was disruptive in a society -- theay to airplane. nice, it isis not the same magnitude. >> robertn at the university of chicago point out indoor plumbing. >> we will talk about retailers bracing themselves for a last-minute shopping. things to watch out for. ♪ >> this is "bloomberg surveillance," i am scarlet fu with michael mckee and matt miller. tom keene is off. mike, you have a data check. not a whole lot that people expect to happen. >> everybody is happy, i guess it is the holiday spirit and the imf saying the u.s. is going to grow more quickly in 2014. it is an up day in the futures market in europe as well. look at s&p futures, up on the 8 points. 10 year note, unchanged. good news in the sense that we are not seeing it continue to move higher with those comments about stronger economy here. the dollar taking a beating in every market. down against the yen as well. has been down, it rising. giving an ion that trend. concerns about the sudan maybe having concerns. we are starting off well. >> what happened to the data check graphic? do we not do that anymore? >> that is old