. >> reporter: january 27, 35-year-old robert wiggins was stabbed in the chest in an apartment on 37th street southeast. the fire department's medical potentially survivable injury. but it took more than 18 minutes for an ambulance to reach him. we failed that young man, the doctor wrote. mr. wiggins was eventually taken to the hospital but he died four days later. this is a case cited by the doctor in a fiery resignation letter penned to mayor bowser. she was hired seven months ago to fix our city's ambulance service. she wrote people are dying needlessly because we're moving too slowly for emergency calls. she says she has not been able to do her job. >> i was very hopeful that the walk and the talk would match and that has not been my experience. >> in the case of mr. wiggins, they said there was a medic attending to him at the scene at the time but the medic was late take about 18 minutes. >> it did. that's the problem we've been having because we don't have enough resources because they get stuck at the hospital. and why women we're going to use a third party provider to offset th

listen to this one about robert wiggins.anuary 27, 35-year-old robert wiggins was stabbed in the chest in an apartment on 37th street southeast. dr. jullette saussy, the fire said he had a potentially survivable injury, but it took more than 18 minutes for an ambulance to reach him. we failed that young man, the doctor wrote. mr. wiggin was eventually taken to a hospital, but he died four days later. this is a case cited by dr. saussy in a fiery resignation letter penned to mayor muriel bowser. dr. saussy was hired by the mayor seven months ago to fix our city's troubled ambulance service. she wrote that people were dying needlessly because we're moving too slowly to improve the way we handle emergency calls. she complained she's not been able to do her job. >> i was very hopeful that the walk and the talk would match, and that's not been my experience. >> reporter: in the case of mr. wiggins, the fire chief says there was a medic on the scene tending to him at the time, but the ambulance was late there. >> reporter: but i t

bruce leshan today found the parents of 35-year-old robert wiggins. they had no idea the ambulance delay might have contributed to the son's death. the father of two had been stabbed in the chest. wiggins' parent says d.c. fire and ems has got to improve. >> an ambulance can't even get there. no one is in the area. it seems as if they didn't know where one was. it was just -- just seemed like a complete chaos. and it's sad. very sad. >> now, the outgoing medical new orleans service. urn around she said in d.c., toxic culture that made fire and ems all but impervious to improvement the fire chief said it was just a philosophical way to the best way to deliver emergency care. differences he said saucy knew about before he hired her. >>> facing a room full of cameras. >> but up next, russia accuses cuba of enabling isis terrorists. >>> charles county. 224, all pushing off to the east. heading toward la plata and mechanicsville. we'll talk about the next chance for snow showers in the metro area. and how cold it's going to >>> u.s. says russia's counter t

police say shawn baker stabbed robert wiggins in the chest and the 91 wiggins in the chest and the 911ter september an engine and truck than were no ambulances in the immediate area. the officer in charge asks for extra help to come to the scene extra help to come to the scene. >> 17 to communications, send my a supervisor since the patient is not breathing now. >> as first responders performing cpr an official gets on the radio and wants to know where the ambulance is. >> engine 18 communication. >> come in engine 18. >> confirm. >> communicate ambulance 23 ambulance 23. >> communication to ambulance 2 >> communication to ambulance 23. >> officials on the scene have said the man is in cardiac arrest and there's now urgency to get him to the hospital. and an officer picks up radio and this times calls the ambulance himself. >> ambulance 23 what is your location. >> southeast freeway. >> okay ambulance 23 engine 18 to communications you can reassign him. >> sir we're --. >> copy that. considering we have cp nrxt progress. >> alpha hold means no other ambulances are there to send and fir

fire's medical director says the department failed robert wiggins. she said his injury was potentially survivable. and she just resigned, after only seven months on the job. saying she cannot be complicit in any more deaths, because d.c. fire refuses to change. >> i did not expect to be blocked at multiple levels, on multiple issues that seem very basic to me. >> reporter: d.c. fire has struggled to handle more than 200,000 calls a year. 81% of th >> just talking about it. i get butterflies all over again. because of something that could have been prevented. >> and everybody there needs to scream and shout. because it could be -- it could be them. it could be you next. who knows? >> reporter: now, d.c.'s fire chief says he has no words that will bring back her son. he says there was -- [ inaudible ] >> all right. we've lost bruce there. the outgoing medical director it did tell mayor bowser that the private ambulance plan proposed by the city is like putting a band aid on a gushing artery. the fire department says it's just a philosophical way about