liverpool fan rogan taylor is watching on television from his home in england. >> i have a young family, three daughters. crazy liverpool fans, it comes with the territory. and we are awaiting this match. we have some bubbly in the fridge. we're expecting a great game. >> at the stadium, liverpool fan chris rowland is just arriving, but before the game even starts, the festive mood of the day begins to unravel. >> there is no crowd control at all. there are no stewards. there are no police. there's a few turnstyle operators, but they're just waving you through. nothing. absolutely nothing. people couldn't believe their eyes. it's suddenly packed to the rafters. it really was a recipe for disaster. >> the opposing fans, typically seated at opposite sides of the stadium and separated by barriers are instead placed side by side. at the time, english fans have a reputation for hulliganism and violent behavior at matches. >> for 17,000 thousand people in total, they have five police an a dog and chicken wire fencing chest high separating the two sets of supporters. there they were, completel