>> ronald hampton, is this a new idea?this a new approach, or is it just something that's being reapplied again because of the latest incidents? >> well, it's not new. police departments for some time, those that are really serious about doing community policing and have dug down deep to challenging the culture and the institutional nature of policing, have begun to change in terms of how they measure performance, have changed how they measure customer satisfaction. in order to measure customer satisfaction, you have to ask the customer. if you ask the police officer, is policing doing what it's supposed to do, of course they're going to say yeah because they're doing it every day. but the real customer, the sits, the person who lives in the community, the business person on the corner, they're the person who actually has to be asked and be a part of the evaluation about whether or not the public safety strategy is being used. and that is not always the case, but in community policing, that must be a part of it because at