good morning, rosemary boss key, chief housing expecter. you have before you the ongoing tracking table that we created upon the execution and adoption of the m-o-u between the housing authority, the san francisco housing authority and the department of building inspection. it deals exclusively with complaints that are received by the department of building inspection. this m-o-u does not address complaints that go through a 311 directly through to the housing authority or complaints that the residents of housing authority buildings make directly to the housing authority. so, as you can see from 2007 on to date, we have received approximately 195 complaints. and we have in a detailed fashion documented the time we have spent on these cases, by inspector, by clerical. we have also cat groined some of the complaints for you so you can see whether they involved heat, hot water, mold, plumbing, electrical, leaks, painting, roaches, bed bugs, rodents and other so that you could get a sense of the percentage in when we received the case and when