>>do i need the rtc card? r >>the rtc card is for the riders with disabilities potential expansions for the two different groups. >>the senior clipper card. >>you indicate that i also can register or put in my application for this. will it be multilanguages? >>yeah we'll be translating the application into seven or eight languages. >>you indicated it may start as early as march 1. p >>that is the plan. >>thank you. >>what constitutes proof of age? >>we have birth certificate, passports. for the youth we also use a registered id with the school but standard proof of age has generally be driver's license, birth certificate, passport. >>i'm not sure this is a question you'll be able to answer, but i'll ask anyway. why is proof of age mandatory for this program, but not verification of income. >>proof of age eliminates the small amount of fraud of someone who's not a youth or senior applying for the program. i'm not sure why the income aspect hasn't been addressed. >>i guess if the purpose of this presentation is

we say that it takes about 3 weeks for customers that have existing cards or rtc cards. it takes an extra week for the senior who does not have the card. the extra week allows us time to create a new card for the senior and it takes 7 weeks for our customer with disabilities who doesn't have the rtc card and this extra 4 weeks is the process takes a little bit of time. >> so the application process will vary for both groups in the program. i'll cover both the seniors and the customers with disabilities today. existing customers anyone over 65 that has a senior clip er card can complete the application online we'll have a web form available as well as by as by mail or get it at various community groups or calling 311 the operators will be will be well versed in the program and be able to assist customers. it's the 10 digit number on the back of the clip er cards. we will be remotely activating the pass and we promise we will notify the customer via mail that the card is working and has the free pass loaded on it. once they tag the first bus they ride it is loaded on the ca

for the rtc card for the riders with disabilities those with existing rtc cards the process will be similar to the senior cards. they will just complete an application online or by mail or through 311 and the rtc number is required listed on top of the rtc card. most people are familiar with this card. much like the senior card the pass will be loaded remotely and they'll receive notice via mail that the pass is now active. if the customer is new to the program and does not have an rtc card they lrp need to visit the mta discount id office which is just across the street from sfmta customer service center to apply for the rtc card. this can take between four and five weeks to get approved. once the customer is approved for their card they'll get an application at the office or get one online and apply for the free program. there's a list of our outreach calendar. we met with the department of aging and adult services staff yesterday to receive feedback. we're here this morning to present to you our process and receive any feedback and for the next two weeks, including the mt action board of

listed on top of the rtc card. most people are familiar with this card. much like the senior card the pass will be loaded remotely and they'll receive notice via mail that the pass is now active. if the customer is new to the program and does not have an rtc card they lrp need to visit the mta discount id office which is just across the street from sfmta customer service center to apply for the rtc card. this can take between four and five weeks to get

listed on top of the rtc card. most

it's because there's a separate application for the rtc card that i'll speak in and about a bit. for existing clipper card holders the process will be pretty streamlined. they can come mrooet an application online by mail or by calling 311 if they request assistance. 311 representative can help them fill out a paper form and send it to them. a card holder needs to have a card registered to them biy showing their proof of age to get the card. the pass will be created in three weeks and they'll get notification in the mail saying their pass is active and they can ride. for current cash customers, for those who don't have a clipper card the customers can obtain an application online or in person. we're working with regional group to have applications available at different outlets where seniors are regular customers. there's also an option online where a customer can request multiple applications be mailed to their home if they don't have access to a printer. from there the customer will submit the application and a copy of proof of age via mail or dropping it off at the sfmta