. >> as guards wait for the team to comply and take a shower, officer russell anderson explains the effectspper spray. >> it opens up the nasal passages, creates a lot of water in the eyes, mucous forming in the nose, can't breathe. shortness of breath. because it just fills up with everything. a safe, effective way for them to, you know, be restrained. there's no long-term effects. it's 99% safe. >> i spent 20 years in the united states navy. i'm retired. this is the hardest job i've ever had. >> open your eyes. wash it in your eyes. wash up your nose. >> not everybody we can stand there and reach. he's a person that we'll have for a long time down here. >> you know that, don't you? he is. this is his last try. his last time, last time. >> the safety and security is my main priority. and it's the officers' main priority. everything else is second. what happens when an offender does get like that, you have to snap it off at the hilt. because the other offenders will see that and they'll start acting the same. it's like a fire. we're searching for compliance out of them one way or another. w

anderson was there as the doors opened. >> r >>reporter: for the last four years, saturday after thanksgiving has been designated small business saturday. it's a holiday that russell prichet supports completely. >> we get so accustom to shopping online, shopping big stores. when we are in a community it is the small business that really supports and grows and keeps the small communities thriving. >>reporter: communities like hay valley where small businesses line the streets. owner of timeless tress urs, that's what makes the neighborhood so special. >> when i moved here and stayed one of the things i noticedk-[óu stores that individually owned that folks are offering such great stuff. >>reporter: like handmade cookies or holiday cards. each time somebody walked out of a store with a bag full of goodies they know that money is staying in san francisco. >> i shop with art san s who are building local, and when i have been the extra money for like clothes or whatever, across the street, down the street, it stays pretty much within three blocks. >>reporter: not only that, in san francisco, small business employs more than half of all residents. remind people to shop