ruth jaffe herself joins me now from bergerac. you made it to your holiday route, that's good news. all gone viral and it was all of the social media. we arrived at it was all of the social media. - arrived at the airport my husband has difficulty walking and we went to the disabled section to get through security. i showed what i thought was my boarding pass and he said, "no, that's for the inward flight in two weeks' time. "we had to go back to the ryan air desk which is difficult because my husband has difficulty walking. we arrived at the desk and he said that is £55 per person. then he gave us a boarding pass for that was very upset. i was shocked by the amount. it's a lot of money but it is the rules that ryanair have. they said they regret that the passengers ignored their e—mail reminder and failed to check in on line. what would you say to that? iiit failed to check in on line. what would you say to that? in e-mail came from _ would you say to that? in e-mail came from ryanair— would you say to that? in e-mail came from ryanair when - would you say to that? in e-mail came f

but this is an elderly couple, ruth and peter jaffe , 79 and 80, who peter jaffe, 79 and 80, who mistakenlydon stansted to bergerac . and when they arrived bergerac. and when they arrived at the airport, two hours for the flight, they were told to go to the ryanair desk to get the right boarding pass. and what happened ? happened? >> wonga? >> wonga? >> their charge, £55 each. >> their charge, £55 each. >> i mean, a new boarding. >> i mean, a new boarding. >> i mean, that's out, right? >> i mean, that's out, right? >> yeah. i mean, it's just. but what is awful? >> ryanair, so they charge you if you want to sit next to people, they somebody they charge you. and if you won't pay it, they make sure that you that you're in different parts of the aircraft. and i so during the covid thing , when you had to covid thing, when you had to have a certificate to fly, i was flying back from italy and they tried to stop me from checking in at rome because my things said negativo. and they said it's not in english. and it was saturday. and i said, but it's up there. and they said, no, we can't do it. and