ruth mckenzie. she was a labour party employee. she then became an expert advisor in the department. what was her qualification? well, according to the guardian, she speaks new labour. that's a great qualification. there's another one here. >> order. i think i got the gist of it. we don't need to hear anymore. let me just say to the house -- order. let me just say to the house and that includes every member of the house. it is now time that we got back to questions and answers about the policies of the government. that's what the public expects. that is what the public is entitled to get. mr. brian binly. >> thank you, mr. speaker. more than 41% of all loans drawn from the enterprise finance guarantee scheme were issued by the royal bank of scotland. and a further 30% by banks and yet there are 27 banks operating in the marketplace. no matter how you look at the figures, it means that 25 banks are simply not doing their jobs and supporting smes. what would the prime minister do to ensure those dilatory banks do all they can to help