& saatchi has seen this before, with tylenol.e is the perfect person to see just how mary barra is faring. intervention taken control commission is leadership coaches stood up and say we have this wrong, this is what we're going to do, and we are on our way. >> we suggested that hiring ken feinberg, that has to be taken as a positive. the real question is, as jim looks back to their past, will the guys like you say look forward? >> it is a combination of and/and. i think over the past 40 years, at number two and number three in terms of this they have done pretty well. it is about the future. what we going to do now to fix this problem? what are we doing now to bring back quality, reliability? >> as digital media and constructed tool for companies in brand troubled? >> it is more of a tool now, it is a way of life. we are all digital native. we have to understand this market and these rants, and with to communicate with people where --y want to be vindicated where they want to communicate and how they want to communicate. >> you